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Trouble with Email OTP
In the past 48 hours, many new users have been unable to verify their emails. We also disabled the custom SMTP, but there are still issues with sending verification emails to our users.
No changes have been made to the application code, and the service has been running smoothly for months without any problems.
My project ID in Appwrite Cloud is 64e0babf09b5707326c2 and it has more than 11,000 users. Please review this issue as soon as possible.
This is the general headers request:
TypeScript
Request URL
https://fra.cloud.appwrite.io/v1/account/tokens/email
Request Method
POST
Status Code
201 Created
This is the body request:
TypeScript
{
"userId": "my user id", // replaced
"email": "my personal email @gmail.com" // replaced
}
This is the response body:
TypeScript
{
'$id': '68aa2d73062fa6305832',
'$createdAt': '2025-08-23T21:06:59.027+00:00',
userId: '668bf5380031dbb5b56c',
secret: '345469',
expire: '2025-08-23T21:21:59.025+00:00',
phrase: ''
}
The implementation is js:
TypeScript
public readonly createEmailToken = async (
userId: string,
email: string,
): Promise<Models.Token> => {
try {
return await this._account.createEmailToken(userId, email);
} catch (error) {
this._logger.error('Failed to create email token:', error);
throw error;
}
};
Is there something I can check to have an idea of the issue?
TL;DR
Issue: Users are not receiving verification emails for the project, even after disabling custom SMTP. No recent changes in the code.
Possible Solution: Check the implementation of the `createEmailToken` function in the JavaScript code for any errors in sending the verification emails.
Hi, I have the same problem with my project, users can request magic links but they are not being received
