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[Solved] I think OTP to US is not working

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Ajit Singh
12 Oct, 2023, 03:39

is there any prgress on it

TL;DR
There was an issue with OTP codes not being sent to phone numbers in the US. It seems to be resolved now, with Verizon working fine. T-Mobile was mentioned as a potential provider with issues. The problem was also reported in India. The user is adding other login methods and a hidden OTP method to compensate. Some progress is being made, but it is unclear how long it will take to resolve completely.
Drake
12 Oct, 2023, 03:41

We're working on getting some approvals for the phone number

Ajit Singh
12 Oct, 2023, 03:41

thanks for the response

Ajit Singh
12 Oct, 2023, 03:42

Do you have any idea how long will it take

Drake
12 Oct, 2023, 18:23

Not sure sorry

Ajit Singh
13 Oct, 2023, 07:49

Ok

Ajit Singh
17 Oct, 2023, 01:18

any progress on this

Drake
17 Oct, 2023, 16:47

we're still waiting on approval from our provider

Ajit Singh
18 Oct, 2023, 02:14

ok

Drake
19 Oct, 2023, 19:47

@Ajit Singh any way you can test again?

Drake
20 Oct, 2023, 17:37

@Ajit Singh have you had a chance to test?

Ajit Singh
21 Oct, 2023, 05:35

Not now

Ajit Singh
21 Oct, 2023, 05:35

But I will talk to my customers

Ajit Singh
21 Oct, 2023, 05:35

I will try to report soon

Shubham
21 Oct, 2023, 08:20

in india also , its not working from 1 week

Ajit Singh
21 Oct, 2023, 11:00

It's not robust for a few days I get my OTP at third try. To combat this I am adding other login methods and hidden OTP method

HayHay
21 Oct, 2023, 19:18

Had the issue for a few days; it's working now though (U.S.)!

D5
21 Oct, 2023, 19:23

Are you using T-Mobile?

HayHay
21 Oct, 2023, 19:29

Nope, Verizon

HayHay
21 Oct, 2023, 19:30

Actually hold on, I tested with my Google Voice number before, so I'll check for Verizon in a second

Edit: Yeah verizon works

D5
21 Oct, 2023, 19:35

So, with what provider are you facing the issue?

HayHay
21 Oct, 2023, 19:39

Oh it just wasn't working before, it seems to be working fine now

HayHay
21 Oct, 2023, 19:40

As in, no OTP codes were being sent at all to any number I tested with, was just confirming for Steven that (at least in the U.S.) it does seem to be up now

Ajit Singh
25 Oct, 2023, 07:39

[Solved] I think OTP to US is not working

Shubham
25 Oct, 2023, 14:58

in india , it still has issue

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