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OTP logs check

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Ajit Singh
22 Jul, 2023, 06:29

Some of my users complain that they don't get OTP when logging in via phone I am using Appwrite cloud are there any logs for OTP generation on cloud

Project Id: 6497da34c04e5a65ac32

TL;DR
The user is inquiring about a potential mistake or backend issue with OTP logs. They suggest the possibility of hitting a rate limit. They express interest in privately sharing a phone number for more information. The user mentions that the OTP was received on the third retry and asks for the exact time of the last problem. They inquire about the consistency of OTP delivery to the user. They request access to logs for OTP generation on Appwrite cloud. No solution is provided in the thread.
Drake
22 Jul, 2023, 20:23

hmm i don't see any errors...

Drake
22 Jul, 2023, 20:25

can you DM me one of the user's phone numbers?

Drake
22 Jul, 2023, 20:27

and does the user consistently not get the OTP? Or they get it sometimes?

Drake
22 Jul, 2023, 20:44

and when was the last problem? Exact time please πŸ™πŸΌ

Ajit Singh
23 Jul, 2023, 04:56

They got it on 3 Rd retry

Ajit Singh
23 Jul, 2023, 04:56

I don't want to put a number publically can I DM you

D5
23 Jul, 2023, 09:35

Maybe they hit rate limit πŸ€”

Ajit Singh
23 Jul, 2023, 16:14

I just want to know if they made a mistake or it was a problem from the backend

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