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OTP logs check

Dec 27, 2023, 20:24

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Ajit SinghOriginal post

Rank 3: Container

Jul 22, 2023, 06:29

Some of my users complain that they don't get OTP when logging in via phone I am using Appwrite cloud are there any logs for OTP generation on cloud

Project Id: 6497da34c04e5a65ac32

Summary

The user is inquiring about a potential mistake or backend issue with OTP logs. They suggest the possibility of hitting a rate limit. They express interest in privately sharing a phone number for more information. The user mentions that the OTP was received on the third retry and asks for the exact time of the last problem. They inquire about the consistency of OTP delivery to the user. They request access to logs for OTP generation on Appwrite cloud. No solution is provided in the thread.

Drake

Jul 22, 2023, 20:23

hmm i don't see any errors...

Drake

Jul 22, 2023, 20:25

can you DM me one of the user's phone numbers?

Drake

Jul 22, 2023, 20:27

and does the user consistently not get the OTP? Or they get it sometimes?

Drake

Jul 22, 2023, 20:44

and when was the last problem? Exact time please 🙏🏼

Ajit Singh

Rank 3: Container

Jul 23, 2023, 04:56

They got it on 3 Rd retry

Ajit Singh

Rank 3: Container

Jul 23, 2023, 04:56

I don't want to put a number publically can I DM you

Moderator

Jul 23, 2023, 09:35

Maybe they hit rate limit 🤔

Ajit Singh

Rank 3: Container

Jul 23, 2023, 16:14

I just want to know if they made a mistake or it was a problem from the backend

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