Active deployment is not being served on custom domain intermittently

Hello Appwrite Team,

I'm experiencing an intermittent issue with Appwrite Sites and my custom domain.

Project Details Project ID: 6a24e8cd0033cc19a86e Site ID: 6a6c408800309ed22c49 Framework: Next.js 16 (SSR) Region: NYC Issue

My site deploys successfully and the latest deployment is marked Active.

The generated Appwrite domain:

https://asherstore.appwrite.network

always serves the latest deployment correctly.

However, my custom domain:

https://asherstore.in

intermittently stops serving the active deployment. Instead, it displays:

This page is empty, activate a deployment to make it live.

After some time, without making any changes, the custom domain sometimes starts working again and serves the active deployment. Later, the same issue reappears.

What I've verified Latest deployment is Active. Domain is attached to the Active deployment in Sites → Domains. DNS is correctly configured and managed through Cloudflare. SSL is configured correctly. The Appwrite-generated domain always works. Only the custom domain intermittently fails to resolve to the active deployment. Troubleshooting already performed Created a completely new Site. Reconnected the GitHub repository. Removed and re-added the custom domain. Redeployed multiple times. Purged Cloudflare cache. Verified DNS propagation. Waited for propagation after domain attachment.

Despite these steps, the problem persists.

Expected behavior

The custom domain should always serve the currently active deployment, just like the generated *.appwrite.network domain.

Actual behavior

The generated Appwrite domain works consistently, but the custom domain intermittently behaves as if no active deployment exists.

Could you please investigate whether there is an issue with the custom domain routing or deployment association on the Appwrite edge network for this site?

If you need deployment IDs, logs, or any additional information, I'll be happy to provide them.

Thank you.

Best regards, Somyadip Ghosh

<@&634618551491100692> kindly look into this matter, as my project is fully depend on appwrite

<@743532656767270934> <@185460546336718859> Any recent chances that could be causing this? Any logs to indicate the issue? 👀

any updates regarding this issue?

<@287294735054274560> technically i found a solution, manually i have to delete the site and domain and after each deployment I have to again make a new site and connect my domains.

but please look into the matter as it's much time consuming, and after my github student pack expires, i have a plan to buy appwrite pro.

<@1004469444686389350> will be taking a look at this today, please allow me some time to investigate

<@743532656767270934> SEEMS LIKE THE PROBLEM IS FIXED