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SGP region: console returns 401 for all projects (API works fine)

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  • Cloud
16 Jul, 2026, 09:55

Cloud console cannot open my projects in the Singapore (SGP) region. All console requests return HTTP 401, plus a 503 on analytics.appwrite.io.

  • Account email: (Account email ready to share privately with a team member on request.)
  • Organization: GitHub Student Organization (Education plan)
  • Region: Singapore (sgp.cloud.appwrite.io)
  • Affected project IDs: 6a579b4200099463e526 (first) + "second"
  • API works fine via CLI/API key (database + 9 collections accessible). Only the browser console UI returns 401.
  • Tried: logout/login, different browser, incognito, cache clear — no change.
  • A new project in a different region opens normally.

Request: fix console access for these SGP projects, or delete them so I can free a slot in my Education org and recreate in a working region.

TL;DR
Support team identified and fixed issue where console returned 401 error for all projects in SGP region. Error rates back to normal after deploying fix. Issue not detected earlier due to internal cache. Monitoring service closely to maintain stability.
16 Jul, 2026, 13:59

Hey <@1527222601875849226>, we are aware if this - team is working on a fix

cc <@972109928242249778>

16 Jul, 2026, 14:15

Hi Aditya, we identified the root cause of the issue, deployed a fix, and are seeing error rates return to normal levels. Our investigation also identified why this was not detected by our monitoring sooner. An internal cache masked the underlying issue, so it only affected a small portion of requests. Because the impact remained below our alerting thresholds, it did not trigger an automated notification.

Our team is going to continue monitoring the service closely to ensure everything remains stable. We appreciate your patience while we investigated and resolved the issue.

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