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login is broken

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6 Jul, 2026, 18:00

even used VPN not working, searched for a reason didn't found any used email not working

brave browser

TL;DR
The login is broken due to an issue with email address format. The error message suggests removing aliases or tags. User asked for email address in DMs.
7 Jul, 2026, 10:15

login is broken

7 Jul, 2026, 11:16

It's not working with incognito/private tab?

7 Jul, 2026, 12:33

yes

7 Jul, 2026, 12:33

even email

7 Jul, 2026, 12:33

also cleared cache and used diffrent browser

7 Jul, 2026, 12:34

changed permissions also

7 Jul, 2026, 12:50

<@743532656767270934>

7 Jul, 2026, 12:53

cc <@818812780630507521> any ideas? ^

7 Jul, 2026, 13:16

is there anything you want me to test

7 Jul, 2026, 13:17

why guy not using any error logger

7 Jul, 2026, 13:26

<@904057537043771482> we tried but aren’t able to reproduce this, it’s working on our side. Could you share some more details?

Can you check the Network tab and see which request is failing and why, along with the response? A screen recording of the flow would also be really useful to help debug this. 🙏

7 Jul, 2026, 13:28
8 Jul, 2026, 17:58
8 Jul, 2026, 18:50

<@818812780630507521>

9 Jul, 2026, 00:24

ooo i see user email address not canonical error

9 Jul, 2026, 00:48

sorry for the video

9 Jul, 2026, 00:48

do you need to another one , i didn't watch

9 Jul, 2026, 00:53

no i think video got the evidence needed, harsh can take over from here. for immediate unblock i would suggest using different email, this one is getting caught in verification error

9 Jul, 2026, 00:54

u can share the url to see the complete error

9 Jul, 2026, 01:59
9 Jul, 2026, 01:59

I used diffrent emails i got the same massage

9 Jul, 2026, 01:59

I never used appwrite to get ban-ed

9 Jul, 2026, 02:19

'description' => 'This email address must already be in its canonical form. Please remove aliases, tags, or provider-specific variations and try again.',

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