Hello Appwrite Support,
I'm experiencing a connectivity issue with my Appwrite Cloud project hosted in the Frankfurt (fra) region.
Project details
- Region: Frankfurt (fra)
- Custom domain: motorspherelimited.com
Issue My website works correctly when accessed:
- Over mobile data.
- Over Wi-Fi when Cloudflare WARP is enabled.
However, on multiple unrelated Wi-Fi networks (home and office), the website either loads a blank page or fails to retrieve data. In the browser's Developer Tools, all requests to the Appwrite API endpoint fail with:
net::ERR_TIMED_OUT
The requests that time out are made to:
https://fra.cloud.appwrite.io/v1/...
I also tested directly from the terminal (without WARP):
- DNS resolution succeeds for
fra.cloud.appwrite.io. - The hostname resolves to multiple IPv4 addresses.
- Every TCP connection attempt to port 443 times out.
- IPv6 is unavailable on my network, so the issue is occurring over IPv4.
Example output:
Host fra.cloud.appwrite.io:443 was resolved.
IPv4: 151.101.131.52
151.101.195.52
151.101.3.52
151.101.67.52
Trying 151.101.131.52:443...
Connection timed out
Trying 151.101.195.52:443...
Connection timed out
Trying 151.101.3.52:443...
Connection timed out
Trying 151.101.67.52:443...
Connection timed out
curl: (28) Failed to connect to fra.cloud.appwrite.io port 443: Timeout was reached
Because the issue disappears immediately when Cloudflare WARP is enabled, it appears to be related to network routing or connectivity to the Frankfurt endpoint rather than my application itself.
Could you please investigate whether there are any known routing, peering, CDN, or regional connectivity issues affecting fra.cloud.appwrite.io? If there are any additional diagnostic tests or information you need, I'd be happy to provide them.
Thank you for your assistance.
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