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Appwrite sites Issue

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1 Jul, 2026, 13:32

Hello Appwrite Support,

I'm experiencing a connectivity issue with my Appwrite Cloud project hosted in the Frankfurt (fra) region.

Project details

  • Region: Frankfurt (fra)
  • Custom domain: motorspherelimited.com

Issue My website works correctly when accessed:

  • Over mobile data.
  • Over Wi-Fi when Cloudflare WARP is enabled.

However, on multiple unrelated Wi-Fi networks (home and office), the website either loads a blank page or fails to retrieve data. In the browser's Developer Tools, all requests to the Appwrite API endpoint fail with:

net::ERR_TIMED_OUT

The requests that time out are made to:

https://fra.cloud.appwrite.io/v1/...

I also tested directly from the terminal (without WARP):

  • DNS resolution succeeds for fra.cloud.appwrite.io.
  • The hostname resolves to multiple IPv4 addresses.
  • Every TCP connection attempt to port 443 times out.
  • IPv6 is unavailable on my network, so the issue is occurring over IPv4.

Example output:

TypeScript
Host fra.cloud.appwrite.io:443 was resolved.
IPv4: 151.101.131.52
151.101.195.52
151.101.3.52
151.101.67.52

Trying 151.101.131.52:443...
Connection timed out

Trying 151.101.195.52:443...
Connection timed out

Trying 151.101.3.52:443...
Connection timed out

Trying 151.101.67.52:443...
Connection timed out

curl: (28) Failed to connect to fra.cloud.appwrite.io port 443: Timeout was reached

Because the issue disappears immediately when Cloudflare WARP is enabled, it appears to be related to network routing or connectivity to the Frankfurt endpoint rather than my application itself.

Could you please investigate whether there are any known routing, peering, CDN, or regional connectivity issues affecting fra.cloud.appwrite.io? If there are any additional diagnostic tests or information you need, I'd be happy to provide them.

Thank you for your assistance.

TL;DR
Issue: Website not loading on Wi-Fi networks without Cloudflare WARP enabled due to timeout errors when connecting to the Appwrite API endpoint in the Frankfurt region. Solution: The connectivity issue seems related to network routing or connectivity to the Frankfurt endpoint. The problem disappears when Cloudflare WARP is enabled, indicating a potential network issue. Contact Appwrite Support to investigate possible routing, peering, CDN, or regional connectivity issues affecting `fra.cloud.appwrite.io`.
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