My custom domain demomanasa.online (and all its subdomains) stopped resolving with
ERR_NAME_NOT_RESOLVED for all visitors. I have traced the failure to Appwrite's DNS:
What I verified:
- Registry delegation is intact: the .online TLD still delegates to
ns1.appwrite.zone / ns2.appwrite.zone (confirmed via Google + Cloudflare resolvers).
- Your nameservers are online but return SERVFAIL for my zone specifically.
Cloudflare's resolver reports: "EDE(23): Network Error 129.212.192.196:53 returned
SERVFAIL for demomanasa.online A". Google DNS reports: "Name server failure
[ns1.appwrite.zone.(104.248.103.71), 129.212.192.196]".
- It is NOT a DNSSEC issue: no DS records exist at the registry, and querying with
validation disabled (cd=1) still fails.
- My project config is untouched: all 7 proxy rules for the domain
(demomanasa.online, www, api, plus tenant subdomains lujain, ahmedsaleh,
ahmedgaber-math, test) exist and show status=verified via GET /v1/proxy/rules.
- The site itself is healthy and serving on its appwrite.network domain.
It looks like the DNS zone for demomanasa.online is missing or corrupted on the
Appwrite Cloud DNS backend. Please restore/rebuild the zone.
Project ID: 69fa56560037c7843a85
Region: fra
Site ID: 6a0066650025f2a3383c
Domain: demomanasa.online (registrar: GoDaddy, nameservers ns1/ns2.appwrite.zone)
First noticed: 2026-06-11
TL;DR
The user's website is unreachable due to DNS nameservers returning SERVFAIL for the delegated zone demomanasa.online. A malformed text entry in the DNS records is causing the issue. The solution is to delete/fix the record provided in DMs. In the future, the record validation will be updated to prevent this from happening again.
