Skip to content
Back

SSL certificate generation failed even though domain is verified

  • 0
  • Self Hosted
  • Sites
deep
13 May, 2026, 07:38

Hello, I have an Appwrite Site for which I added a custom domain. However, even though the domain is verified, the SSL certificate generation is failing. It is a subdomain. The logs show this error:

TypeScript
[07:33:25] Processing SSL certificate issuance. 
[07:33:25] SSL certificate issuance failed: 
DNS verification failed with resolver 8.8.8.8. Domain subdomain.domain.tld has incorrect A value 'XX.XXX.XX.XXX'.
Verify your DNS records are correctly configured and try again.
If they're correct and it still fails, please retry after sometime. DNS records can take up to 48 hours to propagate.

The thing is: the domain has a CNAME entry pointing to the main Appwrite domain, and the IP address for the A value is pointing to the same machine Appwrite is hosted on. How can I solve this error? My domain provider is godaddy, and I have added a catch-all CNAME entry * pointing to the domain Appwrite is hosted on.

TL;DR
SSL certificate issuance is failing due to incorrect DNS settings. The A value for the subdomain seems to be incorrect. Ensure the DNS records are correctly configured, considering the CNAME pointing to the main domain and the A value pointing to the correct IP address. Wait for DNS propagation, which can take up to 48 hours, or try again later.
deep
13 May, 2026, 07:39

I also get a success notification "Domain is verified" and I can access the Site using the custom domain added, but the certificate doesn't exist

Reply

Reply to this thread by joining our Discord

Reply on Discord

Need support?

Join our Discord

Get community support by joining our Discord server.

Join Discord

Get premium support

Join Appwrite Pro and get email support from our team.

Learn more