GOT 500 error when going to the appwrite dashboard and timeout when calling API for DB

I gott 500 internal error screen and my API is timeout. please help to take a look. Traceback (most recent call last): File "D:\conda\envs\wrista\Lib\site-packages\appwrite\services\tables_db.py", line 2827, in get_row return self.client.call('get', api_path, { ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "D:\conda\envs\wrista\Lib\site-packages\appwrite\client.py", line 141, in call raise AppwriteException(e) appwrite.exception.AppwriteException: HTTPSConnectionPool(host='sgp.cloud.appwrite.io', port=443): Max retries exceeded with url: /v1/tablesdb/ (Caused by ConnectTimeoutError(<HTTPSConnection(host='sgp.cloud.appwrite.io', port=443) at >, 'Connection to sgp.cloud.appwrite.io timed out. (connect timeout=None)'))