Custom Domain TLS Error (perfinso.com)

Hey Appwrite team/community, I need urgent help with a custom domain setup!

I've added perfinso.com to my project, pointed the nameservers, and verification is done, but the root domain is not working.

✅ Working: www.perfinso.com ❌ Not Working: perfinso.com (naked domain)

When trying to access perfinso.com, I get a TLS certificate error:

TypeScript

Requested host does not match any Subject Alternative Names (SANs) on TLS certificate...

This looks like the automatically provisioned certificate is missing perfinso.com from its Subject Alternative Names (SANs) list, even though the www subdomain is present.

I even tried to set up a redirect from perfinso.com to www.perfinso.com via Appwrite, but the TLS error blocks the initial connection, so the redirect never happens.

Any ideas on how to force the certificate to renew/include the naked domain? Please help ASAP! 🙏

TL;DR

Issue: Custom domain TLS error for perfinso.com, working for www.perfinso.com but not for the naked domain. Solution: The TLS error is due to the certificate not including the naked domain in its Subject Alternative Names (SANs) list. This prevents access to perfinso.com. Resolution: You need to force the certificate to include the naked domain. Contact your SSL provider or hosting service provider for assistance in updating the certificate to include perfinso.com.

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