Custom Domain TLS Error (perfinso.com)

Hey Appwrite team/community, I need urgent help with a custom domain setup!

I've added perfinso.com to my project, pointed the nameservers, and verification is done, but the root domain is not working.

✅ Working: www.perfinso.com ❌ Not Working: perfinso.com (naked domain)

When trying to access perfinso.com, I get a TLS certificate error:

Requested host does not match any Subject Alternative Names (SANs) on TLS certificate...

This looks like the automatically provisioned certificate is missing perfinso.com from its Subject Alternative Names (SANs) list, even though the www subdomain is present.

I even tried to set up a redirect from perfinso.com to www.perfinso.com via Appwrite, but the TLS error blocks the initial connection, so the redirect never happens.

Any ideas on how to force the certificate to renew/include the naked domain? Please help ASAP! 🙏

Cc <@462046107556511744>

There's a button to retry

Weird...I don't see an entry for perfinso.com...can you delete the domain in your site's domain tab and add it again?

It's already added and been done over and over

Oh... interesting...it's a redirect...

Would you please try again?

I see the last attempt was November 28th

Actually wait. It's in an inconsistent state now so the cert won't generate

Can you please delete the domain/redirect and then let me know when that's done?

Err wait..

Let me try to manually generate the cert

Ok it should be good now