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Custom Domain TLS Error (perfinso.com)

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Chirag Nahata
4 Dec, 2025, 04:48

Hey Appwrite team/community, I need urgent help with a custom domain setup!

I've added perfinso.com to my project, pointed the nameservers, and verification is done, but the root domain is not working.

āœ… Working: www.perfinso.com āŒ Not Working: perfinso.com (naked domain)

When trying to access perfinso.com, I get a TLS certificate error:

TypeScript
Requested host does not match any Subject Alternative Names (SANs) on TLS certificate...

This looks like the automatically provisioned certificate is missing perfinso.com from its Subject Alternative Names (SANs) list, even though the www subdomain is present.

I even tried to set up a redirect from perfinso.com to www.perfinso.com via Appwrite, but the TLS error blocks the initial connection, so the redirect never happens.

Any ideas on how to force the certificate to renew/include the naked domain? Please help ASAP! šŸ™

TL;DR
Developers encountered a TLS error with a custom domain setup, where the naked domain wasn't working due to missing Subject Alternative Names on the TLS certificate. Attempts to manually generate the certificate were unsuccessful. Solution: Delete and re-add the domain in the site's domain tab.
D5
4 Dec, 2025, 11:26

Cc <@462046107556511744>

D5
4 Dec, 2025, 11:26

There's a button to retry

Steven
4 Dec, 2025, 16:00

Weird...I don't see an entry for perfinso.com...can you delete the domain in your site's domain tab and add it again?

ChadleR
5 Dec, 2025, 10:38
ChadleR
5 Dec, 2025, 10:38

It's already added and been done over and over

Steven
5 Dec, 2025, 20:13

Oh... interesting...it's a redirect...

Steven
5 Dec, 2025, 20:15

Would you please try again?

Steven
5 Dec, 2025, 20:15

I see the last attempt was November 28th

Steven
5 Dec, 2025, 20:27

Actually wait. It's in an inconsistent state now so the cert won't generate

Steven
5 Dec, 2025, 20:29

Can you please delete the domain/redirect and then let me know when that's done?

Steven
5 Dec, 2025, 20:31

Err wait..

Steven
5 Dec, 2025, 20:33

Let me try to manually generate the cert

Steven
5 Dec, 2025, 23:06

Ok it should be good now

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