DatabasesAuthWebStorage

Payment error

Dec 1, 2025, 07:00Last activity 9 months ago

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NunoOriginal post

Rank 1: Thread

Dec 1, 2025, 06:59

While I was making the subscription for this month, I got the following.

Summary

Title: Payment error with new card Messages: User trying to add new card, required verification code. Support working on fixing issue, asked user to retry payment. Payment made successfully but account still locked. Support requested org id. User already inboxed org id.

dlohani

Dec 1, 2025, 08:01

Hey,
looks like you are trying to add a new card right?
Does your card need a code verification?

Nuno

Rank 1: Thread

Dec 1, 2025, 08:10

Yes, I was adding a new one because the previous was expired

Nuno

Rank 1: Thread

Dec 1, 2025, 08:53

and it need a verification code

Divyansha