Self Hosted

Message: Invalid document structure: Unknown attribute: "pingCount"

Nov 9, 2025, 13:00Last activity 8 months ago

View on Discord

Votes

Replies

Participants

Messages

rohanOriginal post

Rank 4: Virtual Machine

Nov 9, 2025, 12:03

Hi,

I Restored my appwrite database and im facing this error.. im not able to do anything

[Error] Timestamp: 2025-11-09T11:59:47+00:00

[Error] Method: POST

[Error] URL: /v1/functions/:functionId/executions

[Error] Type: Utopia\Database\Exception\Structure

[Error] Message: Invalid document structure: Unknown attribute: "pingCount"

[Error] File: /usr/src/code/vendor/utopia-php/database/src/Database/Database.php

[Error] Line: 4271

please help me fix the issue... im on appwrite 1.7.4

Summary

Issue with unknown attribute "pingCount" in the document structure related to Redis cache. The problem started once the cache expired. A GitHub issue has been opened for this problem. The issue is ongoing and awaiting further response and a fix.

Devika

Nov 9, 2025, 12:26

Hey @rohan ! as you said that you've restored your appwrite db, you probably have lost any changes you've made to it before restoring the same (like addition of the attribute pingCount). You should re-create this attribute called pingCount if it's important. Because as per your error, that attribute is being referenced somewhere in your code.

rohan

Rank 4: Virtual Machine

Nov 9, 2025, 12:30

@user pingCount already exists

MariaDB [appwrite]> select pingCount from _console_projects
    -> ;
+-----------+
| pingCount |
+-----------+
|         0 |
|         0 |
|         0 |
|         0 |
+-----------+
4 rows in set (0.008 sec)

Devika

Nov 9, 2025, 12:33

Ok. Then try deleting it and creating it again. Maybe it's not getting synced properly

rohan

Rank 4: Virtual Machine

Nov 9, 2025, 12:46

oh that worked..

rohan

Rank 4: Virtual Machine

Nov 9, 2025, 12:46

thanks

Devika

Nov 9, 2025, 12:47

Mention not! And let me know if you need any further help..

rohan

Rank 4: Virtual Machine

Nov 9, 2025, 12:47

i was able to create session...

but now not able to access storage

[Error] Type: Utopia\Database\Exception\Structure

[Error] Message: Invalid document structure: Unknown attribute: "pingCount"

[Error] File: /usr/src/code/vendor/utopia-php/database/src/Database/Database.php

[Error] Line: 4271

rohan

Rank 4: Virtual Machine

Nov 9, 2025, 12:48

[Error] Timestamp: 2025-11-09T12:47:17+00:00

[Error] Method: GET

[Error] URL: /v1/storage/buckets/:bucketId/files/:fileId/view

[Error] Type: Utopia\Database\Exception\Structure

[Error] Message: Invalid document structure: Unknown attribute: "pingCount"

[Error] File: /usr/src/code/vendor/utopia-php/database/src/Database/Database.php

[Error] Line: 4271

rohan

Rank 4: Virtual Machine

Nov 9, 2025, 12:49

where all do i need to recreate?

Devika

Nov 9, 2025, 12:49

Please check in your appwrite console, whether that pingCount exists there or not

rohan

Rank 4: Virtual Machine

Nov 9, 2025, 12:50

where do i check for?

Devika

Nov 9, 2025, 12:51

On appwrite cloud

rohan

Rank 4: Virtual Machine

Nov 9, 2025, 12:51

im self hosted

Devika

Nov 9, 2025, 12:54

Try running: SELECT * FROM _1_documents WHERE $collection = 'attributes' AND `key` = 'pingCount';

rohan

Rank 4: Virtual Machine

Nov 9, 2025, 12:55

i have total 4 projects in selfhosted...
2 of them i can access now properly even storage

2 of them i cant

[Error] Method: GET

[Error] URL: /v1/storage/buckets

[Error] Type: Utopia\Database\Exception\Structure

[Error] Message: Invalid document structure: Unknown attribute: "pingCount"

[Error] File: /usr/src/code/vendor/utopia-php/database/src/Database/Database.php

[Error] Line: 4271

[Error] Timestamp: 2025-11-09T12:53:49+00:00

rohan

Rank 4: Virtual Machine

Nov 9, 2025, 12:55

Table 'appwrite._1_documents' doesn't exist

Devika

Nov 9, 2025, 12:56

Ok. Let's debug this together. Try running: SHOW TABLES;

rohan

Rank 4: Virtual Machine

Nov 9, 2025, 12:57

total 992 rows in set

Devika

Nov 9, 2025, 12:58

Ok. Run these one by one: 1) SELECT * FROM _console_attributes WHERE `key` = 'pingCount';` 2) `DESCRIBE _console_projects;

Devika

Nov 9, 2025, 12:59

Share the outputs

rohan

Rank 4: Virtual Machine

Nov 9, 2025, 12:59

Devika

Nov 9, 2025, 13:23

Good👍🏻

prisM

Nov 9, 2025, 23:32

Hey, sorry to bump. Can you provide more details on how you fixed this issue for good? Thx

rohan

Rank 4: Virtual Machine

Nov 10, 2025, 01:48

It's just this.. comment out that line .. restart appwrite container then load all your projects in web console... Then reset back the edited file.. the restart appwrite container

Message: Invalid document structure: Unknown attribute: "pingCount"

Need support?_