Verification email not send

Hi! 👋 I’m trying to access my project on Appwrite Cloud (fra.cloud.appwrite.io), but I keep getting this popup saying:

“To continue using Appwrite Cloud, please verify your email address. An email will be sent to *******@gmail.com .”

I’ve already clicked Send email, but I’m not receiving any verification email (I also checked spam). Could someone please help me verify my account or check if there’s an issue with outgoing emails for my Appwrite Cloud account?

Thanks in advance 🙏

Hey, I tried at my end and was able to receive emails. Can you also try to confirm it's not your network by turning off any vpns or firewall temporarily? Can you re-try again?

I am facing the same issue, i have tried to send verification email multiple times, but didnt recieve any email, completely pissed off.

I am also using gmail and Appwrite Cloud (fra.cloud.appwrite.io), copying your message to make a post, hope you wont mind.

Hey <@1081504482610909244> , Ill be looking into this 👋 First thing, I want to check status of email delilvery from our end. Can you please share your email with me? Here publicly, or in PMs if you prefer privacy.

Oh and <@440901916990636032> you too please, Ill check both 🙌

Hi Matej, Thanks for a reply, I tried to message you but cant send itMy email is &#115;&#x73;&#105;&#x6e;&#116;&#x67;&#114;&#x61;&#100;&#x69;&#110;&#103;&#64;&#x67;&#109;&#97;&#105;&#x6c;&#46;&#99;&#x6f;&#x6d;, can you please look whats the issue, as I have my business data on appwrite so it is very critical

Appologies for delay, just got back, looking into it right now

I see a warning, possibly causing email delivery issue. It's regarding previously bounced email to your address, I will be quickly checking how we can get it resolved

<@1081504482610909244> I have cleared delivery records regarding your email address, which should prevent the blockage. Can you please try to verify your email now? Emailshould be delivered well.

And if not, ping me, and I can then find exact reason to help us understand the issue 🙌

Smooth, it worked this time, thanks a lot and I really appreaciate the appwrite team be this active. Will be using appwrite for more development projects in future for sure. Cheers

So happy it's solved now, enjoy! 🥳

Unsure what caused it, but now we know how to quickly give support to anyone who gets blocked by email verification. Plus we will be monitoring the situation, learning about it as it happens to more customers, eventually finding the root cause and a fix for it.

hi Matej -- I'm having the same issue as Ahsan Malik and okudlac, could I PM you my email to check as well? Thank you!

sure thing, Ill take a look asap

^ For anyone with similar issues, so far the pattern was some issue from gmail side (so far verification), and then removing email from blocklist on our end, for fixing deliveries instantly.

So first you can figure out what caused it by trying to send or receive email from friend or such. This will likely have issue too, and you can use it as opportunity to see what is causing the trouble specifically.

Once resolved on your end, please ping me, Torsten or Steven and we can help out. We need to remove suspension from our mailing system to allow deliveries to your address again. It can auto-resolve too, but can take up to weeks. Manually we can fix it instantly