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Subdomain failed verification

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Zeko
15 Sep, 2025, 19:06

So I wanted to do a custom subdomain, because local storage doesn't work for me, but I've tried it a long time ago, it didn't work for me, and now I'm trying again. I have put the nameserver in the domain, but I tried multiple things, it didn't work. Also I've waited some time in between tries (24+hrs. multiple times). I've seen a post, but wasn't sure if I understood that correctly. https://discord.com/channels/564160730845151244/1415374112687263764

TL;DR
A developer is having trouble verifying a subdomain on Appwrite. They changed the CNAME record on their hosting but Appwrite has not recognized it yet. Another developer suggests setting the name server on the root and managing DNS from within Appwrite. The original developer plans to try using CNAME and resort to managing it in Appwrite if needed.
Kenny
15 Sep, 2025, 19:17

I don't believe name servers are set on subdomains, subdomains inherit the name server from the root so when you do an nslookup on www.xyz.com it doesn't have an ns record

When I lookup the name servers for your root domain they are not using appwrites name servers.

Zeko
15 Sep, 2025, 19:18

Oh so, I should use them for my root domain ? I didn't do that since my app, runs there and didn't make sense to me

Kenny
15 Sep, 2025, 19:18

you would set the name server on the root and manage your dns from within appwrite. Are you just trying to set a domain for appwrite? You should be able to use a CNAME record instead, and keep your existing name servers.

Zeko
15 Sep, 2025, 19:20

Ok, I just want the api.subdomain be used withing appwrite, so I'll just use the CNAME wait and if that won't work, than I'll manage it within appwrite if it is better to do so

Kenny
15 Sep, 2025, 19:20

something like

Type: CNAME Host: api.clausyfy.sk Value: REGION.appwrite.cloud.io TTL: 600

Zeko
15 Sep, 2025, 19:21

Yup, I'll try that and if it won't work, I'll just manage it through appwrite, and hopefully that works. Thank you very much

Kenny
15 Sep, 2025, 19:21

That's how I do it, so it should work fine, lmk if you have any issues.

Zeko
15 Sep, 2025, 19:32

And for you how much time did it take to propagate for you? I can see it on my device using dig and on a website that looksup CNAME records, but Appwrite doesn't verify it yet. I've send a screenshot just in case, because I've never really worked with domains records.

Zeko
15 Sep, 2025, 19:33

I kept my NS and on the hosting I use changed the CNAME record. If I understood you correctly, I don't have to change anything in appwrite

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