Stuck in Readonly Mode After Pro Subscription, Support Console Also Broken

Hello team, I really need some urgent help.

I recently resubscribed to the Pro plan hoping to get back into a project I created a while ago, but I'm still unable to access it. When I try to access the project database, I get this message: "This project is in readonly mode. Please contact the organization admin for details."

On top of that, your support console isn't working either, I tried submitting a ticket and got the error: "There was an error submitting your support ticket. Please try again later."

This has been frustrating. My card has been charged, but I can’t access my project or get help through official support channels. Honestly, I expected better, especially on a paid plan.

I’d really appreciate it if someone could look into this as soon as possible. If the issue isn’t resolved soon, I’ll have no choice but to request a refund. There’s just no point in paying for a service that doesn’t work or provide proper support access.

Let me know what you need from me to get this sorted.

Thanks.

Project ID: 6736272e00212ce9efca

If you open your browser network logs before submitting a support ticket and then submit the support ticket, what do you see in the network logs?

Stuck in Readonly Mode After Pro Subscription, Support Console Also Broken

Hi Steven, thanks for getting back to me. I am not sure how that's done. Could you please let me know? Where do I go to see the network logs in the browser?

For example, if you're using chrome, you would open the chrome dev tools