[CLOSED] Phone OTP issue not arriving

I have the Pro plan on Appwrite, and it's been a week now, and I still don't receive verification codes, which are required to let my users in.
I have around 100/200 users daily, and now I'm losing them because of this issue!
(Note: I've been paying all the additional costs for the SMS)

This issue does not happen on all phone numbers, but only on Saudi Arabia (+966) phone numbers, which are the most important ones for me in this case

It was working for months, but suddenly no users are receiving these codes even though no changes were made on the mobile app
I need to know what the issue is and what the options are to fix it

Additional info:
I'm using

• React native
• Expo
• Appwrite cloud
• Backend and auth system are also configured to work by Appwrite
• I'm already on production on the App store

Thanks,
Mountassir

Please create a support ticket via the Appwrite Console and the phone number and timestamp you triggered the phone otp

[CLOSED] Phone OTP issue not arriving

Why the hurry?? This is a very critical issue, while you just want to close these tickets?

If the support on the console was working i would never send a message here

I tried contacting you many times via contact page, but no response

The support button is not even working

Try it yourself and see what i mean

Because this needs to be handled privately and not publicly on Discord

Contact us is not monitored for support

So how i can contact you?

There's no way

I tried clearing cache, cookies, logging out and logging back in again, changing browser, and even different device, but none of these worked

Please DM me the email you used for the contact us page?

Phone OTP issue not arriving

[CLOSED] Phone OTP issue not arriving

Didn't get a reply from you yet

I though we can solve it there