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Urgent: account is suspended for no reason

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Marcel
13 Mar, 2025, 14:47

My account got suspended 3 times in the past 2 days. I got a message by email from Steven Nguyen the first two times that he unblocked it. He states:

You had hundreds of create/update requests taking longer than 5s. You seem to consistently have 50-100 slow requests throughout the day.

This is about create/update requests. The project is really simple. When the site loads we load the list of cards of the user. Then the user increments the new cards he got, which is either a create if no row exists yet for that user in the db, or an update to increment the amount_owend on the row. That is it.

We have been running this exact code for the past couple of weeks. We did get more users. Here you can find the relevant code for the create/update --> https://github.com/marcelpanse/tcg-pocket-collection-tracker/blob/51d2306f104cf15b6a499f8b8c8321aed72ada86/frontend/src/components/Card.tsx#L43-L56 How is it my fault if the create / update calls are slow on your end?

Could you: **1. Please unblock the site, this is a production website that you just without warning are disabling. ** 2. Tell me what I could do differently to prevent slow requests?

TL;DR
Account suspended multiple times due to slow create/update requests. Developer not at fault as the code is simple and has been running smoothly. Requests were slow on the support end. Solution: Unblocked site and requested guidance on preventing slow requests in the future.
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