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Dunning management of Appwrite is bothering me a lot for no reason. I need help

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Prathamesh D
3 Feb, 2025, 17:28

I have raised a ticket from website and also asked for help on twitter (x) but no help as of now.

Looking forward to help!

TL;DR
Developers are experiencing issues with Appwrite’s dunning management system sending payment retries, even though they haven’t used any resources. They have reached out via a ticket from the website and sought help on Twitter but haven’t received assistance yet. The advice given is to create a support ticket via the Appwrite Console for the most efficient help.
Prathamesh D
3 Feb, 2025, 17:29

@Support Please assist

Raman
3 Feb, 2025, 17:30

What is the problem you are facing?

Prathamesh D
3 Feb, 2025, 17:32

Im getting payment retries by your dunning management system on my credit card. But I havent used any resources yet.

I have turned off transactions on my credit card in order to not get charged for no reason.

Please assist in the case.

Raman
3 Feb, 2025, 17:36

Did you create a support ticket via the Appwrite Console?

cc: @Evdog

Prathamesh D
3 Feb, 2025, 17:42

Nope, i have created via landing page

Raman
3 Feb, 2025, 17:43

Create a ticket via Appwrite Console

Prathamesh D
3 Feb, 2025, 17:43

Okay

Prathamesh D
3 Feb, 2025, 17:46

@Raman I have raised a ticket from console.

Prathamesh D
3 Feb, 2025, 17:47

Conversation number : 82778

Raman
3 Feb, 2025, 17:48

You would get the most of the assistance through the support ticket.

Prathamesh D
3 Feb, 2025, 17:49

Thank you

D5
3 Feb, 2025, 17:54

At least most times they reply fast 😅

D5
3 Feb, 2025, 17:56

@Prathamesh D Could you check the spam folder?

D5
3 Feb, 2025, 17:56

Maybe it went through there

D5
3 Feb, 2025, 17:57

You created it through the console?

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