unable to send OTP with createPhoneVerification and getting empty secret in the response

I am new to Appwrite. I am trying to verify the phone number for email/password auth users. When I call the CreatePhoneVerification function it returns a success response but the opt is not sent and the secret is empty. Twilio is configured and messaging is enabled, when I manually send a message from messaging section in appwrite console I receive it.

Does this have any relation to this support post?

https://discord.com/channels/564160730845151244/1328356020296355892

No, I have a similar issue

Are you self hosting? Can you see in your twilio dashboard any errors from it trying to send anything?

Yes, Do you mean messaging section in appwrite console?

no, I don't think otps go through the messaging section in appwrite.

I mean in your twilio dashboard, are you seeing any failed messages?