Skip to content
Start building
Back

Unreliable log in (Can't find logs)

  • 0
  • Auth
  • Cloud
View on Discord
Rienkk
27 Dec, 2024, 11:03

Some users can't log in, AppWrites return that they enter an incorrect password/mail, while we are sure they are correct.

The error occurs on IOS with a Flutter client.

When I log in with their information I get no error and everything works as expected.

I tried to find logs to figure out where it went wrong, but can't reproduce the error in any way.

Is there a way to view the raw logs in the cloud console, to see where exactly the error occurs.

Or could someone from the AppWrite team check the logs for me (project id: 6724d617002abb7fff28), the errors mostly occured around 10am cest.

TL;DR
Developers experiencing log in issues with AppWrite Cloud. Users getting incorrect password/email message. Error on IOS with Flutter client. Cannot find logs or reproduce error. Requesting help to view raw logs in console or for AppWrite team to check logs (project id: 6724d617002abb7fff28, errors around 10am CEST). Possible solution: Check for extra white spaces in password/email field.
D5
27 Dec, 2024, 11:09

I think I had a similar issue and it was due to them adding a white space before or after the password or email.

Rienkk
27 Dec, 2024, 11:12

I suspected that as wel, but they send a video recoding and that did not seem to happen. Do you happen to know if there are some logs where I can check the logs of AppWrite cloud?

D5
27 Dec, 2024, 11:15

I think only the team can check for internal logs.

D5
27 Dec, 2024, 11:15

Since when is this happening?

Rienkk
27 Dec, 2024, 11:38

@D5 I got the first notice of it this morning

Reply

Reply to this thread by joining our Discord

Reply on Discord

Recommended threads

Need support?

Join our Discord

Get community support by joining our Discord server.

Join Discord

Get premium support

Join Appwrite Pro and get email support from our team.

Learn more