Unreliable log in (Can't find logs)

Some users can't log in, AppWrites return that they enter an incorrect password/mail, while we are sure they are correct.

The error occurs on IOS with a Flutter client.

When I log in with their information I get no error and everything works as expected.

I tried to find logs to figure out where it went wrong, but can't reproduce the error in any way.

Is there a way to view the raw logs in the cloud console, to see where exactly the error occurs.

Or could someone from the AppWrite team check the logs for me (project id: 6724d617002abb7fff28), the errors mostly occured around 10am cest.

I think I had a similar issue and it was due to them adding a white space before or after the password or email.

I suspected that as wel, but they send a video recoding and that did not seem to happen. Do you happen to know if there are some logs where I can check the logs of AppWrite cloud?

I think only the team can check for internal logs.

Since when is this happening?

@D5 I got the first notice of it this morning