AuthWebCloud

Problem with phone sms auth

Nov 1, 2024, 14:00

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mcjo3324Original post

Rank 1: Thread

Nov 1, 2024, 13:39

Hello,

Actually i don't receive any code on my phone.

I'm using the phone auth by SMS, i don't have any errors, i used differents phone numbers but i don't have the code : is there some problems with the server or whatever ?

Thanks.

Summary

Developers experiencing issues with phone SMS authentication. Code provided for creating phone tokens and checking user existence. No recent changes made. Users not receiving SMS codes despite trying different phone numbers. Solution: - Check server status and SMS service provider. - Verify if SMS permissions are correctly set up in the server. - Ensure phone number format is correct and matches the expectations of the SMS service. - Debug code for any potential issues causing SMS not to be sent.

Steven

Nov 1, 2024, 13:40

Are you using Appwrite cloud? What's your code?

mcjo3324

Rank 1: Thread

Nov 1, 2024, 13:41

Yep but yesterday everything working but today it's not and i don't change anything in my code

mcjo3324

Rank 1: Thread

Nov 1, 2024, 13:42

My code :

try {
    const users = new Users(args.client);
    const account = new Account(args.client);
    const phoneNumber = args.reqBody.phone.trim();
    const result = await users.list([Query.equal("phone", phoneNumber)]);

    // If user exist create phone token and return to the client that user exist so it can redirect to the OTP client view.
    if (result.users.length) {
      await account.createPhoneToken(result.users[0].$id, phoneNumber);
      return args.res.json(
        { userExist: true, userId: result.users[0].$id },
        200,
        args.CORSHeadersResponse,
      );
    }

    // User does not exist do not send SMS and indicate to the client to redirect to the personal informations view.
    return args.res.json({ userExist: false }, 200, args.CORSHeadersResponse);
  } catch (err) {
    return args.res.json({ error: err.message }, 500, args.CORSHeadersResponse);
  }

Steven

Nov 1, 2024, 13:43

Please DM me the phone number and the exact timestamp you last tried the phone auth

Steven

Nov 1, 2024, 13:43

And your project id

mcjo3324

Rank 1: Thread

Nov 1, 2024, 13:43

Yes, i'm going to send you all the informations, thanks

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