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Images not all loading

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  • Web
  • Storage
  • Cloud
IsItBathTime
28 Sep, 2024, 10:11

Hi on my website some images, especially on the home page aren't loading. A url like this does not load https://appwrite.vrtuhub.com/v1/storage/buckets/tech/files/66ad305f0003974615ec/preview?width=1920&height=1080&gravity=center&output=webp&project=649c17e82ee3fbf78594 but the same image but URL like this does https://appwrite.vrtuhub.com/v1/storage/buckets/tech/files/66ad305f0003974615ec/preview?width=1920&gravity=center&output=webp&project=649c17e82ee3fbf78594 however other images in the same formart as the one that is not loading do still load like this https://appwrite.vrtuhub.com/v1/storage/buckets/tech/files/6633e6f8b97226b0ea94/preview?width=1920&height=1080&gravity=center&output=webp&project=649c17e82ee3fbf78594 you can see this for yourself if you scroll down to featured tech on the landing page https://www.vrtuhub.com/ some images are not loading but the same featured tech on the other tech page is all loading (I must have configured the API variables differently)

TL;DR
Developers are experiencing issues with some images not loading on the website. A fix has been deployed, and the engineering team is monitoring the service. Cached images on the server are not affected. The problem will be resolved soon. Visit https://status.appwrite.online/incident/436124 for updates.
Eldad
28 Sep, 2024, 10:12

Hey, we have a cloud issue going on: https://discord.com/channels/564160730845151244/1102936099745177700/1289503573452787782

We're working on a fix!

IsItBathTime
28 Sep, 2024, 10:12

Has something changed or will this get fixed on its own. strangely discord is loading the image url

IsItBathTime
28 Sep, 2024, 10:13

ahh okay thanks that explains it

Eldad
28 Sep, 2024, 10:13

Images cached on the server are not affected

Eldad
28 Sep, 2024, 10:13

We just confirmed a fix on local and stage envs. Getting ready to deploy to production

IsItBathTime
28 Sep, 2024, 10:13

yeh that explains why some are loading and some aren't was very confused about it and how do fix it lol

IsItBathTime
28 Sep, 2024, 10:14

thank you

Eldad
28 Sep, 2024, 10:14

No worries, sorry for the inconvenience!

Eldad
28 Sep, 2024, 10:47

@IsItBathTime We have successfully deployed a fix to the issue. Our engineering team will continue to monitor the service. https://status.appwrite.online/incident/436124

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