AppwriteException: failed to fetch at A.<Anonymous>

I am having an issue when users are submitting their for. It works for other users but it does not work for some particular countries. It only works under a VPN. I can't reproduce the error from my side but I have been sent screenshots (attached) from the users. The persistent error is AppwriteException: failed to fetch at A.<Anonymous>. How can I solve this? Thank you.

Hmmm those errors look like to be network errors. Are you self-hosting appwrite or using appwrite cloud?

Self hosting

Okay, what are the logs for the appwrite main container and traefik?

You can get the logs by running: docker compose logs appwrite and docker compose logs traefik

Is it right if I expose my IP here?

Or can I DM you?

DM it to me

Or censor the IP

Sent