Back
Issue with Custom SMTP Configuration on Pro Plan
I am unable to save the custom SMTP settings. Each time I attempt to configure and save the details, Here are the steps I have taken:
Navigated to the SMTP configuration section under the Pro Plan settings. Entered all required SMTP details, including server address, port, username, and password. Clicked on the 'Save' button to store the configuration. However, upon revisiting the SMTP configuration page, I noticed that the details are not saved.
Could you please assist me in resolving this issue? Any guidance or troubleshooting steps you can provide would be greatly appreciated. If you require any further information or details from my end, please do not hesitate to let me know.
Thank you for your prompt attention to this matter.
TL;DR
Issue: Unable to save custom SMTP configuration on the Pro Plan.
Steps Taken:
- Navigated to the SMTP configuration section under Pro Plan settings.
- Entered all required SMTP details.
- Clicked on 'Save' button but details are not saved upon revisiting the page.
Solution:
- This issue may arise due to incorrect SMTP settings or a bug in the system.
- Verify the SMTP details entered and ensure they are correct.
- If issue persists, reach out to customer support for further assistance in troubleshooting the problem. 