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No emails send for several hours

  • 1
  • Flutter
  • Cloud
Michael
14 Mar, 2024, 13:46

Hello,

we had a problem regarding system send emails yesterday. For hours it worked just fine, and then neither verification emails nor password reset emails, would be send by appwrite. After some hours the bug seems to have solved itself. Now they are being send again.

We are using a custom domain and an SMTP Server. The app is build in flutter and would currently be used in the web or on macOS.

Emails that are "manually" send through cloud functions were working. Just the emails that are triggered through email verification or similar would not work.

Any ideas why this happened and how we can solve this to not happen in the future again?

Thanks!

TL;DR
Developers experienced an issue where appwrite wasn't sending verification or password reset emails for hours, but the problem resolved itself later. Emails sent manually through cloud functions worked fine. This occurred using a custom domain and SMTP server in a Flutter app used on web and macOS. To prevent future issues, consider looking into potential email trigger connection disruptions and monitoring appwrite's functionality closely.
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