Not getting authentication code via Sms - Production project - appwrite cloud

are you sure you were not using appwrite cloud ?

sorry i misteken, this is cloud hosted

your Appwrite endpoint is https://cloud.appwrite.io/v1 ?

yes

then you are using Appwrite cloud.

you don't need todo this

maybe someone from appwrite team can help, if it's somthing related to appwrite cloud issue.

are you on free plan or pro plan of appwrite cloud?

pro plan

okay, I will let someone from core team handle your case.

thank you very much kamal !

maybe D5 can help or he can connect you with core member.

Some clients or all?

all

What's the project ID?

And do you get any errors?

6597e2bc93719b96fa83

no errors

Actually...I think there is a problem with SMS delivery right now.

Yes, there's an issue with the SMS platform provider

Does this used to work or always failed?

this is used to work

Then you will need to wait until the provider solves the issue 😅

I will patinatlly wait, but this is the first app on production with a big client that testing appwrite services for the first time by my recommendation, so any ideas when it will solve?

Unfortunately it's something that is not controlled by the Appwrite team, so consequently we don't have an estimated time since the provider doesn't give it.

But from other issues, I think they will solve it soon since it affects other companies too, probably bigger and with more customers than Appwrite