Rank 2: Process
My Master card is declined, but international transactions are enabled. I'm using the same card for Adobe and some other subscriptions.
My projectId: 65af9f263941121c4d36
Votes
0
Replies
15
Participants
Unknown
Messages
16
Rank 2: Process
My Master card is declined, but international transactions are enabled. I'm using the same card for Adobe and some other subscriptions.
My projectId: 65af9f263941121c4d36
Rank 2: Process
Console and Network logs
Hey @Raja is your mastercard a debit or credit card?
Rank 2: Process
Debit card
Firstly could you try do go back to the previous screen and try adding the card again? Basically start fresh with the process of adding the card? As you saw another user had a similar issue adding their mastercard
Rank 2: Process
I tried still same issue
Rank 2: Process
Now I got "your card does not support this type of purchase",
but I'm using the same card for other subscriptions, and international transactions are enabled.
I'd recommend contacting your bank
If you have a credit card, it would be great to try with that as its guaranteed to work.
Regarding the debit card, you can also try maybe deleting it from your payment methods on the console and try adding it again. We will perform an investigation internally nevertheless 👍
Rank 1: Thread
I contacted the bank, they said no issue from their side, and I'm using the same card for other international services, the problem is with appwrite only.
Rank 1: Thread
I need to upgrade to the pro plan ASAP, please have a look at this.
Rank 1: Thread
I'm from India, not everyone has a credit card here, very few people use credit cards. Debit cards are most used, and every one has a debit card.
let me check with the team
but would you please create a separate post?
Rank 1: Thread
This is my post, which I created from a different account
Rank 1: Thread
This is also me