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404 Not Found

  • 1
  • Cloud
Jabolo
27 Dec, 2023, 10:55

I get the error message 404 Not Found. I can log in on my smartphone and computer, but I get this message immediately afterwards. I deleted all cookies on my computer, to no avail.

TL;DR
The user is experiencing a 404 error on their website. There is no information provided about the error message or any troubleshooting steps taken so far.
Jabolo
27 Dec, 2023, 10:56

Unfortunately I have no idea what I can do. Does anyone have the same problem?

D5
27 Dec, 2023, 11:06

Where do you get such error?

Jabolo
27 Dec, 2023, 11:16

When I try to get into the console. I was logged in and immediately got the error message. After I deleted the cookies, I had to log in again and I get the error again.

D5
27 Dec, 2023, 11:29

Do you have deleted your account or similar

D5
27 Dec, 2023, 11:29

Could you please check the browser console and see if there's any errors there?

Jabolo
27 Dec, 2023, 11:35

No, I did not delete my account. That night I worked with the console, but then I had the same 502/500 error as some others. That's why I paused work and wanted to continue now.

Jabolo
27 Dec, 2023, 11:36

Here is a screenshot of the console

Jabolo
27 Dec, 2023, 11:44

It works. I do not know why. I just went to a URL in my browser history to go directly to a project. This project was displayed to me normally. I logged out of this page, logged in again and now everything is displayed normally. Thanks for taking your time!

D5
27 Dec, 2023, 11:54

Do you have exceeded cloud free limits, like with multiple organisations?

D5
27 Dec, 2023, 11:55

I would like to know that in order to let the team know so they can fix this issue and prevent it from happening again

D5
27 Dec, 2023, 11:55

Great to hear you managed to solve it, and apologies for the inconvenience

Jabolo
27 Dec, 2023, 13:22

I have a single organization with a free plan. I didn’t create any other organizations. I didn't exceed the limit of the free plan. I'm just in the development phase of using the API on a single device and have recently been running a few functions that create a collection.

D5
27 Dec, 2023, 13:34

Okay, thanks for clarifying

Umair
27 Dec, 2023, 13:58

Hi @D5 ,

I am facing the same 404 error from this morning. I am unable to open my appwrite console. However, the backend functionality of appwrite in my project is working.

THE MAIN ISSUE IS I AM UNABLE TO OPEN MY APPWRITE CONSOLE.

Guille
27 Dec, 2023, 14:39

could you guys check in a incognito tab?

Guille
27 Dec, 2023, 14:40

also try using this url: https://cloud.appwrite.io/login

Guille
27 Dec, 2023, 14:41

seems like the urls is missing the organization id 🤔

Mikeybz3
27 Dec, 2023, 16:40

I just went into my history and opened a link that had one of my collections and it let me in...but something is up

Guille
27 Dec, 2023, 16:44

Do you mean, in the history, you have a url with the organization ID and it work as expected?

Drake
27 Dec, 2023, 17:27
Mikeybz3
27 Dec, 2023, 17:33

yes it probably had an id attached, I didn't check that specify

Guille
27 Dec, 2023, 18:04

Looking the video the problem seems like there is a bug getting the organization id, but the website even with no organization ID, redirects to organization-id

Drake
27 Dec, 2023, 20:59

Anyone else who's having problems please share the output of https://cloud.appwrite.io/v1/account/prefs

Umair
27 Dec, 2023, 21:11

@Steven visit to this URL fixed my problem,

It takes me to my account organizations and all other links work after that.

The problem is that the organization ID is missing from the URL, but after visiting the above URL, now everything is right, the ID is there

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