E-Mails via custom SMTP are not being sent (Cloud beta)

I did register webspace, domain and email hosting with united domains. In Cloud console i can successfully setup the smtp server for my imap account / smtps server from united domains. On updating the settings in cloud console, i get the green success window indicating that the smtp configuration is updated successfully.

But no E-Mails are being sent / received.

what are you doing to test sending an email?

i call web api like:

account.createVerification('https://captchores.de/verify-email').then(value1 => { console.log('Token: ', value1); },reason => { console.log('sendEMailVerificationFailed: ', reason); });

which works fine if i disable custom smtp config. if i re enable it - no mail gets sent. if disabled, i get the e-mail by appwrite mail domain.

have you checked your spam folder? Is there anything you can check on your provider side?

Yes, i hav checked for spam. Nothing there.
sadly no, i cannot check / see anything from mail provider. it only offers an webmailer - but nothing can be seen there.

what's your project ID?

actually i may have found some logs...i see "Could not authenticate" error

65587b968ebebf215d80

Funny enough - if i use another smtp account (same provider) it just works...

the username and password might have been incorrect

OMG - i am sooooo sorry !
There was a typo in the user name.

stupid me!

no worries! glad you figured it out! 🎉

I am really sorry! Thanks for your patience!