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OTP Not coming at most of the time , from 3 days.

  • 0
  • Android
Drake
15 Oct, 2023, 17:05

Our records indicate it was delivered successfully after 15 seconds

TL;DR
Summary: The user is experiencing an issue with OTPs not being received most of the time for the past three days. They have lost premium subscriptions due to this problem and are wondering if they can change the OTP provider in Appwrite Cloud. The support team suggests that it may be an issue with the provider and asks for the phone number and exact time of the failed requests. The user reports that many students have complained about not receiving OTPs and requests a fix for the issue. Later, the user updates that the OTPs are now working fine. Solution: The issue seems to have been resolved and OTPs are now being received successfully
Drake
15 Oct, 2023, 17:07

There were actually 2 dent and delivered in about 15 seconds

Shubham
16 Oct, 2023, 11:01

no it did not came , i checked in 10+ phone with diferent diferent number

D5
16 Oct, 2023, 11:31

Are you adding country prefixes?

Shubham
16 Oct, 2023, 12:42

yes , and it was working best from past 2 month , this problem comes from these week , sometime it works and sometimes it not works in any phone.

Drake
16 Oct, 2023, 17:05

You sent me 1 phone number and like I said, I saw 2 successful deliveries from our side

D5
16 Oct, 2023, 17:21

Send then to steven the phone that is failing/not receiving the messages

Shubham
17 Oct, 2023, 09:50

now it is working fine , it happens some time , from yesterday it works good

Guille
17 Oct, 2023, 11:49

[SOLVED] OTP Not coming at most of the time , from 3 days.

Shubham
20 Oct, 2023, 17:09

i have send you project id , just check for today that how much otp sent vs how much otp requested. Because my all user complain that otp not coming today. Please fix this otp issue.

Shubham
20 Oct, 2023, 17:09

[URGENT BUG] OTP Not coming at most of the time , from 3 days.

Drake
20 Oct, 2023, 17:36

please DM me the phone number and exact time the request was made

Drake
20 Oct, 2023, 17:36

OTP Not coming at most of the time , from 3 days.

Shubham
21 Oct, 2023, 08:11

i got complaint from 1000+ student , its not possible to ask every one phone number.

Shubham
21 Oct, 2023, 08:13

just check yesterday otp request and is that got otp or not , you will see all numbers

D5
21 Oct, 2023, 09:33

Just some of the faulty ones

D5
21 Oct, 2023, 09:33

Like 2/3

Shubham
21 Oct, 2023, 11:53

2/3 otp just goes in 100 request sir

Shubham
21 Oct, 2023, 11:55

i have also tried in 8-10 phone in my phone , i did not get any otp

D5
21 Oct, 2023, 12:04

This seems to be an issue with the provider, not appwrite. If it fails with your phone, send your phone number to steven

D5
21 Oct, 2023, 12:05

Also, are you adding country prefix?

Shubham
21 Oct, 2023, 14:16

how will i know which provider appwrite cloud use, can i change otp provider in appwrite cloud?

Drake
21 Oct, 2023, 14:41

We can't share that info. You cannot change it at the moment

Shubham
21 Oct, 2023, 15:52

i understand you can't share , but if you see by urself ,it definetely show that in 100 otp request , only 2 or 3 otp send successfully.

Shubham
21 Oct, 2023, 18:06

when will otp problem fixed sir , i have lost 100+ premium subscription because of otp problem in last 7 days.

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