WebStorageCloud

500 error on Cloud Storage upload

Dec 27, 2023, 17:14

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peicheOriginal post

Rank 1: Thread

Oct 13, 2023, 17:40

I have an application set up with Appwrite Cloud, and the same database and storage structure set up on Gitpod. I am seeing a 500 error when I upload a file to storage on Cloud, but the Gitpod instance uploads just fine. (I can also manually upload the file to Cloud in the Console, with no problems.) I haven't had any issues with other file uploads on Cloud. The error response on Cloud is very generic:

{
    "message": "Server Error",
    "code": 500,
    "type": "general_unknown",
    "version": "0.11.12"
}

Is there any way to see a more detailed error message? My project ID is 6423a55a17c8acba9dd6.

Summary

User is experiencing a 500 error when uploading a file to Cloud Storage on Appwrite Cloud, but the same file uploads fine on their Gitpod instance. They have checked the file size (65,237 bytes) and it is well below the file size limit. They suspect it may be a cache or permissions issue. They are asking if there is a way to see a more detailed error message. Solution: The user can try clearing their browser cache to see if that resolves the issue. They can also check the permissions settings for the Cloud Storage on their Appwrite Cloud project. If the issue persists, they may need to contact Appwrite

Moderator

Oct 13, 2023, 20:04

Does this issue still persists?

peiche

Rank 1: Thread

Oct 13, 2023, 20:07

Yes

Moderator

Oct 13, 2023, 20:08

Where are you getting the error message?

Drake

Oct 13, 2023, 20:48

are you sure this is your project id on cloud?

peiche

Rank 1: Thread

Oct 13, 2023, 20:51

6423a55a17c8acba9dd6, I just double checked that I was in Appwrite Cloud and not Gitpod

Drake

Oct 13, 2023, 20:53

weird...i don't see any errors related to this project

Moderator

Oct 13, 2023, 22:30

Maybe it's a cache/permissions issue 🤔

peiche

Rank 1: Thread

Oct 14, 2023, 16:35

I'm pretty sure it's not a permissions issue, as I'm able to upload other files. How would I diagnose a cache issue?

Moderator

Oct 14, 2023, 16:39

By deleting browser cache

peiche

Rank 1: Thread

Oct 14, 2023, 22:08

My file upload isn't directly from a file input. I'm creating a js File object using a JSON object and passing that to the createFile() function. Could that have anything to do with it? It's still only 65K, well under the file size limit of my bucket.

Moderator

Oct 14, 2023, 22:13

65 kB?

peiche

Rank 1: Thread

Oct 14, 2023, 22:36

Yes, thereabouts. 65,237 bytes

Drake

Oct 14, 2023, 22:51

What's the code?

peiche

Rank 1: Thread

Oct 14, 2023, 22:57

storage.createFile(reportStorageId, ID.unique(), new File([JSON.stringify(days)], 'upload.json', { type: 'application/json',  }))

days is an array of objects

Drake

Oct 15, 2023, 19:20

Hmm this is the web sdk?

peiche

Rank 1: Thread

Oct 15, 2023, 19:54

Yes, it's a React project

Drake

Oct 15, 2023, 20:10

I'm not so sure this will work...it's supposed to be a selected file from the filesystem.

How big is the JSON?

peiche

Rank 1: Thread

Oct 16, 2023, 14:09

This file is 65,237 bytes. Most of the files are between 30 and 60 KB. This is particularly strange, because there are larger files (one is 69 KB) that have uploaded successfully in the past. And as I mentioned, this same file -- which is resulting in a 500 error -- uploads fine in my Gitpod instance.

peiche

Rank 1: Thread

Oct 16, 2023, 14:46

For the sake of clarity, my use-case is: the user uploads a .csv file. My app parses that file and generates a JSON object from its data. That JSON is uploaded to Appwrite Storage.

Drake

Oct 16, 2023, 17:08

Ummm so is this upload happening server side?

peiche

Rank 1: Thread

Oct 16, 2023, 17:21

No, the js is run on the client. Appwrite Cloud is the only server.
Edit: okay, the React code is on Netlify. But there's no server processing there.

peiche

Rank 1: Thread

Oct 18, 2023, 13:59

Since I'm uploading files in a manner not officially supported (or expected), I have switched to storing the JSON in my database table directly. Through trial and error, I found that the max size of a string field is 1,073,741,824. Therefore, I am checking the length of the JSON string before attempting the write. I don't expect any JSON string to exceed that limit, however.

Drake

Oct 18, 2023, 16:06

if you want to debug further...it would help if you shared the HTTP request (from the network logs of the browser dev tools) for both cloud and gitpod

Drake

Oct 18, 2023, 16:07

apologies for the delay in getting back to you 🙈

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