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Errors while login

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D5
13 Sep, 2023, 11:00

Some of my users are reporting they get invalid email error although the email is correct. I'm using Appwrite 1.3.7 not sure what could be wrong.

In logs the only error being shown is invalid credentials.

Not sure how I could debug this since I can't see any other errors but credentials seems to be valid

TL;DR
The user is experiencing errors while logging in. They have already checked the session limit, made a fresh install, and downgraded the software. They suspect that the issue may be related to the openssl key, but this would affect all users, not just some. The user mentions that some users are also getting an "invalid email" error, even though the email is correct. They are using Appwrite 1.3.7 and are unsure how to further debug the issue since no other errors are being shown. No solution is mentioned in the thread.
Drake
13 Sep, 2023, 20:16

did you upgrade recently?

D5
13 Sep, 2023, 20:31

Nope

D5
13 Sep, 2023, 20:32

In fact I downgraded

Drake
13 Sep, 2023, 20:35

the only thing i can think of is if the openssl key changed....but that would affect all users and not just some users...

D5
13 Sep, 2023, 20:37

I made fresh install, no data kept since it was demo/test data. Also what's more weird is that the same account can be logged in in a specific device but supposedly you can't in another device or at least that's what they tell me 😆

D5
13 Sep, 2023, 20:38

Session limit is set to like 20. There's no more than 20 sessions per user, so I think that's not an issue too 🤔

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