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phone authentication with Telesign

Dec 27, 2023, 16:26

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malomzOriginal post

Rank 2: Process

Jul 30, 2023, 20:03

Hi,

I’m having issues with phone authentication using Telesign as the provider in a managed instance.
I have configured the environment variables as required also.

However, when I make request to create a session I do not get any OTP on the specified number.

Summary

The user is experiencing issues with phone authentication using Telesign as the provider. They have configured the environment variables correctly. However, they are not receiving any OTP on the specified number. They are unsure why this is happening and are seeking assistance with checking the logs and resolving the issue. Solution: Check the logs in the messaging container and refer to the debugging documentation for further troubleshooting steps.

Drake

Jul 30, 2023, 20:28

Managed? Who's managing?

What do the logs in the messaging container say?

malomz

Rank 2: Process

Jul 30, 2023, 20:31

I meant managed locally on Docker

malomz

Rank 2: Process

Jul 30, 2023, 20:32

How do I check the logs?

Drake

Jul 30, 2023, 20:33

https://appwrite.io/docs/debugging#logs

malomz

Rank 2: Process

Jul 30, 2023, 20:46

`
[notice] Starting worker 9262722158cb:7:v1-messaging

[notice] Starting work on (Job{v1-messaging} | ID: af9831044ab8d40bd67c1df67c97413d | MessagingV1 | [{"project":null,"user":null,"payload":[],"recipient":"+2348135349979","message":"505367","events":["."]}])

[critical] (Job{v1-messaging} | ID: af9831044ab8d40bd67c1df67c97413d | MessagingV1 | [{"project":null,"user":null,"payload":[],"recipient":"+2348135349979","message":"505367","events":["."]}]) has failed Exception: Error sending message: {"reference_id": null, "sub_resource": null, "status": {"updated_on": "2023-07-30T20:38:01.012054Z", "code": 501, "description": "Not authorized"}, "errors": [{"code": -30015, "description": "Invalid API Key."}], "signature_string": ""} in /usr/src/code/app/workers/messaging.php:71
`

malomz

Rank 2: Process

Jul 30, 2023, 21:07

For some weird reason, I mixed up the Credential ID with API key

malomz

Rank 2: Process

Jul 30, 2023, 21:08

Fixed that
However, I am getting another error about not being able to parse argument

has failed InvalidArgumentException: Unable to parse DSN: sms://E3CE8D57

Drake

Jul 30, 2023, 21:13

What version of Appwrite?

malomz

Rank 2: Process

Jul 30, 2023, 21:13

Version 1.3.8

Drake

Jul 30, 2023, 21:15

I don't think you used the right format. Take a look at the environment variables docs

malomz

Rank 2: Process

Jul 30, 2023, 21:25

Followed this format
sms://[CUSTOMER ID]:[API KEY]@telesign

Something like this
sms://hdghsghsgh:jdhjhjhsj@telesign

malomz

Rank 2: Process

Jul 30, 2023, 21:26

Samething as the doc

Drake

Jul 30, 2023, 21:28

Run docker compose exec appwrite vars and see if the variable is as expected

malomz

Rank 2: Process

Jul 30, 2023, 21:29

Yes it is

Drake

Jul 30, 2023, 21:30

Because this error seems to indicate part is being cut off

malomz

Rank 2: Process

Jul 30, 2023, 21:32

Yea, That's the weird thing.

Both the command you specified above and inspecting the environment on docker desktop shows the config as expected

Drake

Jul 30, 2023, 22:26

Want to DM me sms provider line from the output of the vars command?

malomz

Rank 2: Process

Jul 30, 2023, 22:28

Sure
Sending a DM now

Shiba

Nov 25, 2023, 07:49

PowerShell

Fatal error: Uncaught InvalidArgumentException: Unable to parse DSN: sms://yyyyyyyyyyyyyyyyyyyyyy:xxxxxxxxxxxxxxxxxxxxx==@telesign in /usr/src/code/vendor/utopia-php/dsn/src/DSN/DSN.php:59
Stack trace:
#0 /usr/src/code/src/Appwrite/Platform/Workers/Messaging.php(38): Utopia\DSN\DSN->__construct('sms://693F0F9A-...')
#1 /usr/src/code/src/Appwrite/Platform/Services/Workers.php(26): Appwrite\Platform\Workers\Messaging->__construct()
#2 /usr/src/code/src/Appwrite/Platform/Appwrite.php(14): Appwrite\Platform\Services\Workers->__construct()
#3 /usr/src/code/app/cli.php(199): Appwrite\Platform\Appwrite->__construct()
#4 {main}
  thrown in /usr/src/code/vendor/utopia-php/dsn/src/DSN/DSN.php on line 59

Shiba

Nov 25, 2023, 07:50

in the xxxxxxxx there is a "/" and after that the editor shows red text is this the problem ?

Shiba

Nov 25, 2023, 07:51

Drake

Nov 25, 2023, 20:51

Try to url encode the yyyyy value and the xxx value, including the =

Drake

Nov 25, 2023, 20:51

Also, in the future, please create a separate post instead of posting in an old thread

Shiba