[SOLVED] Usage data is incorrect

Usage data is incorrect

TL;DR

The user experienced incorrect usage data. The issue has been solved, and the user was advised to delete and add users again to have them counted properly. The appwrite team is working on fixing the issue to prevent it from happening again.

It could be a delay or some incorrect calculcation. We're working on rewriting the usage code to address this

But on cloud or 1.3.6?

ok , I have refreshed multiple times

No data in this page also

Seems like a temporary issue

Probably you will start seeing data after some hour/s

ok thank you

@Kevinkevinkevin Does it shows usage data now?

auth is still not showing , but there are SOME data in requests

Seems like the influxdb/telegraph service stopped working, so the data corresponding period of time seems to have been lost. If you create now an user, it should count it

ok got it, I created some databases and the count is working fine. I think auth is the only one affected by this. Can you raise this issue in your team? Because it should happen like this right? As a user of appwrite , my only options are to accept that I have 2 users and the count is not appearing or need to delete them and create new users

When you create new users, they appear, or they're not being counted too?

yes when creating a new user , I get the count

Then it seems everything has been fixed. Since the database/counting service was not working when other users were created, to have them counted you will have to delete and add them again

See that's what I am saying, think from my perspective , suppose I am a SAAS founder and these are my customers ,how can I tell them to delete themselves and create account again for my app to work

From such perspective it could be your fault, since using a beta service in production for mission critical things.

When it ends beta, that should not happen and if so, they will solve it.

Maybe currently they could take a look into it for a solution, but they're still working and investigating the same issue to prevent it from happening again

I'm really sorry you had such bad experience when using cloud 🙏

It should not happen again as said, since they're working on it

Yes, that makes sense too 😅 . Apologies from my side too. I really like appwrite , other BAAS offeres sql , I really love document databases. That's why. Anyway thank you

I'm glad you like appwrite database system. Most people seems to hate Non-SQL things and due to that, they prevent using appwrite. In fact it's a mix between both SQL and No-SQL (the database appwrite uses behind the scenes is SQL).

If you need to launch a production app as soon as possible, I recommend going for self-hosted. It's production-ready, has the latest version (including latest features) and it's really easy to install. In fact there's available in digitalocean a one-click installation tool.