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Free plan switch issue

Nov 11, 2026, 01:00Last activity 8 minutes ago

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AlperenOriginal post

Rank 2: Process

Nov 11, 2026, 00:52

Hello I want my account's membership to be changed to free from pro; however, the system pushes me to stay in pro membership. Could you please help?
Account ID: 685abdfc00368aac65d7

I want to continue in the free membership, not pro membership; so Pro membership monthly price should be required me to pay.

Thanks for the help!

Summary

The user is trying to switch to a free plan but is encountering issues. The solution is to go to their organization settings, navigate to Billing, and select "Change plan" to choose the Free plan. However, if the Free option is greyed out, it indicates that the organization has exceeded the free limit due to too many members or having another free organization.

Harsh

Nov 11, 2026, 06:53

@Alperen Hey, go to your org → Billing → Change plan and pick Free. It switches at the end of your billing cycle. If Free is greyed out, your org is over a free limit (usually extra members, or you already have another free org).

Free plan switch issue

Need support?_