Formal objection – retroactive termination of Education plan for existing organization

Hello Appwrite team,

I formally object to the retroactive change of the Education plan terms applied to my organization (ID: 6a102a114cabfc606aa5).

I joined the Appwrite Education program on 22 May 2026 through the GitHub Student Developer Pack (first invoice period: 22 May – 21 Jun 2026). At that time, the offer explicitly stated it was available throughout the course of my student career. I accepted the offer and built my project on Appwrite on that basis. I am still an active student.

Appwrite has now unilaterally applied a 6-month limit to existing organizations. My plan is set to end on 18 November 2026, which is even shorter than the new 6-month term counted from my start date. My organization will then be disabled and its projects deleted.

I did not receive any email notice. The only notice was a Console modal shown about 3 weeks before the end (screenshot attached). That falls short even of the 30 days' notice in your own Terms, and a Console pop-up is not proper notice of a material change.

I request that you:

1. keep my organization on the original terms for as long as I remain a student, as offered when I joined, and at minimum correct the end date to no earlier than 22 November 2026;
2. if you refuse, explain in writing the legal basis for applying the new terms retroactively to existing organizations, and confirm whether any email notice was sent to my account;
3. not disable or delete my organization or projects while this request is pending.

I am an EU consumer. Unilateral changes to the terms of a digital service without proper notice may conflict with EU consumer protection law (Directive 2019/770 and Directive 93/13). If this is not resolved, I will escalate to the European Consumer Centre.

I am ready to re-verify my student status at any time. Please respond by 10 November 2026.

Update / correction: I did receive one notice on 23 Oct 2026 ("You graduate from the Appwrite Education program on November 22"). Sorry for the earlier mistake – the correct end date is 22 Nov 2026, not 18 Nov.

My objection still stands: that email says my org was created "with six months of Appwrite Pro for free", but when I joined on 22 May 2026 the offer said it was available throughout my student career. The email doesn't mention that the terms changed, or why existing orgs are affected.

I'm asking to keep my org on the original terms while I'm a student, or at least get an extension. Non-commercial student project, no revenue. Also sent by email – conversation #1470634.

Additional evidence regarding the original offer at the time I joined (22 May 2026):

1. GitHub Student Developer Pack, archived on 21 May 2026 – one day before I joined: "(2 projects … worth $40/month) throughout the course of your student career (i.e., as long as you remain a member of the GitHub Student Developer Pack)"
   http://web.archive.org/web/20260521072316/https://education.github.com/pack

2. Appwrite Education page, archived on 26 April 2026: "The plan is valid until you graduate from GitHub Education."
   http://web.archive.org/web/20260426200107/https://appwrite.io/education

The 23 October email stating my organization was created "with six months" contradicts both. I remain an active GitHub Student Developer Pack member, so I ask that the original terms be honored.

The "business" in my account email is just a naming choice for a personal address. The project is non-commercial and generates no revenue.