CaroleOriginal post
Web Developer
Hello Appwrite team,
I'm stuck with a locked project on the Free plan, but I believe it's a storage calculation bug.
What I've verified:
My only bucket (audio) shows totalSize: 0 via CLI (appwrite storage list-buckets).
I have no Sites deployed (appwrite sites list returns 0).
My audio files are stored on Supabase, not Appwrite.
The issue: The Console says my organization has reached the 2GB storage limit and API access is suspended. But there's nothing in my bucket and no deployments.
Project ID: 6ad9f4c20010b0156a02
Could you please recalculate my storage usage or check if this is the known bug affecting free projects on the new console? I just need access back to delete any hidden artifacts.
Thank you.😫
Summary
Users are experiencing an issue where their free plan storage is locked despite having empty buckets and no active sites. A suggested solution involves checking if any lingering resources or configurations are causing the lock and ensuring that all projects and resources are properly removed. If the problem persists, reaching out to customer support for further assistance is recommended.