CaroleOriginal post
Web Developer
Hello Appwrite team,
I'm stuck with a locked project on the Free plan, but I believe it's a storage calculation bug.
What I've verified:
My only bucket (audio) shows totalSize: 0 via CLI (appwrite storage list-buckets).
I have no Sites deployed (appwrite sites list returns 0).
My audio files are stored on Supabase, not Appwrite.
The issue: The Console says my organization has reached the 2GB storage limit and API access is suspended. But there's nothing in my bucket and no deployments.
Project ID: 6ad9f4c20010b0156a02
Could you please recalculate my storage usage or check if this is the known bug affecting free projects on the new console? I just need access back to delete any hidden artifacts.
Thank you.😫
Summary
The user is experiencing issues with a locked project on the Free plan of Appwrite, believing it to be a bug related to storage calculation. They have verified that their only storage bucket is empty and there are no sites deployed, yet the console indicates they've reached the 2GB storage limit. The user is requesting assistance to recalculate their storage usage or check for a known bug affecting free projects to regain access.
Solution: The user should contact Appwrite support directly to request a manual review of their storage and unlock their project.