Problem Registering the Domain

I am on the free plan - for now.

I had previously added my domain, but I removed it so that I could set it up again from scratch.

However, I am now unable to re-add the 1 free domain, and I am not sure what is going wrong.

Note: In the legacy UI, the error message states that I am already using 1 domain and am not eligible for any more free domains, but this is not the case.

What can I do to resolve this?

Thank you!!

Hmm, I see this third time.. Do we have cleanup bug? 🤔

Anyway, let's resolve this first. Can you please share with me what your domain is? Either here, in PM, or over email to matej@appwrite.io. I can check if there is any leftovers and get rid of them

First, I would like to clarify that I cleared my cookies. Initially, I wanted to configure honeymooners.app, but then decided to set up a subdomain instead, web.honeymooners.app.

Thank you Matej..

Indeed I see some leftover of web.honeymooners.app domain.
But I need help from you to get it removed. For compliences reason, I need to confirm you are owner of the domain.

Can you please go to DNS settings of your domain, and add this DNS record?
Type: TXT
Host: @ (or web)
Value: a4d9fa9e7c12dfbdbc7b5ab68e9156cd
TTL: (any, doesn't matter)

Yes, give me a minute ...

🫡 Done!!

Looks great 🥳

I removed the domain now, from our database. You should be able to claim it again.

One hint, unless you are aware of advanced usage of NS server on subdomains, I would recommend to add domain honeymooners.app. Then, subdomains can be added as domains under functions and sites no trouble.

You can also remove the TXT record now ✅

I use honeymooners.app through GitHub Pages for my landing page (honeymooners.app). That is why I thought of adding the subdomain directly in Appwrite, along with the corresponding settings in my DNS provider.

Do you have any advice?

Ah, I see. If you dont need to use Appwrite NS feature, then you can just directly add the site domain, and configure CNAME record ✅

So yes no worries, your approach looks best for you

Based on what I have read and learned, NS records essentially delegate authority from one provider to another, in general terms. Therefore, as shown in the CNAME example I sent above, is my configuration correct?

Yes your configuration is correct. If you now to got functon or site, and add web.honeymooners.app, the verification should succeed

Yes, I’m waiting for the SSL certificate to be issued.

However, yesterday I couldn’t figure it out, and I made so many changes. Is there something about the SSL configuration that I’m missing?

Nope, SSL is just step that makes sure HTTPS works. We are not certificate issuer, so we relay on our vendor to take care of that. Usually it takes only minutes. Plus we have pre-verification step to make sure the vendor's checks all pass

Okay, I understand. Just for the record, it gets stuck at the step shown below. Thank you very much for your help, have a great rest of your day.

Sheesh, Vendor seems to require DNS verification too.

Type: CNAME
Host: _acme-challenge.web
Value: b8gtp6tqt6u09szfh0.fastly-validations.com

Looks like GitHub Pages use same certificate issuer, and we bot now claim to manage your domain, and that seems to require extra security steps

So, should I add this to the host records?

yes please

Done!! It works!! Thank you Matej..!!