Hello Appwrite team,
I urgently need your help.
I am the founder of OnBuch, an EdTech application used by around 10,000 users in Cameroon. In the last two days alone, thousands of new users joined the platform, causing our Appwrite Cloud project to reach the Database Reads quota limit. As a result, the application is now completely unavailable.
This issue is affecting thousands of students who rely on OnBuch for their studies.
I am not asking for a permanent quota increase. I only need a temporary reads quota reset or a short-term quota increase so I can migrate our data to a new infrastructure and restore the service.
I am a student building this project independently, and I currently cannot afford to upgrade to a paid plan. I never expected such rapid growth, and I am doing everything I can to keep the service online for our users.
Could someone from the Appwrite team please help or advise on the best way to recover from this situation?
Project ID: 6a30463b00001375e229
Thank you very much for your time and support.
