Free to Pro upgrade issues

Could someone please investigate this issue? I recently upgraded my account to the pro version and charged for it, but the account still shows as free. #🚑│support #🗂│support

cc @dlohani can you take a look at this issue?

@DeepInsideThe7thPlanet can we know your email you used to upgrade?

Rajesh.thangappan@protonmail.com

@Atharva

Hi Atharva , Could someone please look into this ? It’s currently blocking some of my works and I need it urgently .

Please share your project / org / account IDs

Project ID : 65f5a3e4bd0514b418a4

Please let me know if that information is sufficient. I can’t see the org ID, but the name is ProjectYoda.

You can get the org id from the url, it'll be the part after organization-

65f5a367b04ac04abb1f

Hey can you describe what happened while upgrading so that we are able to prevent this issue further?

1. page refresh itself during update after payment success but the team still remained free
2. you refreshed the page because it was stuck
3. you got some error message
4. something else

In the mean time i've upgraded your organization to Pro after validating the payment.

4. Something else

Payment has gone through successfully, but stayed on the same page .

After a few minutes, I gave it a manual refresh, but the plan remained unchanged.

Thanks for sorting it out .

hmm thanks for letting us know, we might have to better indicate the state on console, probably it was still working when you refreshed.

No worries. Glad to help.

Thanks Dlohani, it seems like I’ve charged twice. I was also charged today. Could you please take a look?

To be honest, I was making function deployment requests, and they were rejected due to a plan upgrade issue. I tried logging out and signing back in, but it didn’t change the plan.

let me check.

seems like it, you got charged again. is the plan issue solved for you now. for the dual charge, i'll put in a request for refund. it might take few business days to show it up in your account.

Thank you !

no problem, is the pro feature working for you now? do let us know if you have any more issues.

It’s working fine so far. Thanks.