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[CLOSED] Duplicate Billing Issue – Charged Twice for $25 Subscription

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Internet Thug
22 May, 2026, 11:51

Hi Appwrite team,

I noticed that my card was charged twice for the subscription payment ($25 each), even though I only intended to make a single payment.

Could someone please help me check this issue and guide me on how I can get the duplicate charge refunded?

I’d appreciate any help. Thanks!

TL;DR
User previously opened a support ticket about being charged twice for a $25 subscription, but has not received any updates. Requesting assistance to follow up on the issue.
Internet Thug
22 May, 2026, 11:52
Internet Thug
25 May, 2026, 05:06

can anyone pls help regarding this? <@&1319717958645452800>

Chirag Aggarwal
25 May, 2026, 11:17

please create a support ticket for urgent support, cc <@480327814164381697>

Guille
25 May, 2026, 17:29

[CLOSED] Duplicate Billing Issue – Charged Twice for $25 Subscription

Internet Thug
29 May, 2026, 03:36

Hi, I had already created a support ticket 3 days ago regarding this issue. The support team replied that they escalated it to their billing engineer for investigation and mentioned they would provide a refund if the issue was on their side. However, I haven’t received any further update or response since then. Could you please help follow up on this?

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