Login / Signup issue

So I have been trying to create an account on appwrite but no matter what I try it doesn't work.

I tried using GitHub at first but after logging in it just redirects me to the login or signup page. So I tried creating an account the normal way but it keeps telling me my email is invalid. I tried using multiple emails and none of them worked. Yes they are normal like "something7777@something.com".

I also looked in the console and there are just some error code 400 fetch errors.

I really wanna use the service but this is preventing me from doing so.
I'd appreciate any kind of help a lot ^^

@user I had this issue too it wouldn't let me create an account with one I used and deleted before. I used another account and it worked. Not sure if you have had an account before but if so maybe this helps

Unfortunately I'm completely new. Still thanks for your help

Look in the console and see if it registered the email. Show us some code

when trying to signup normally:

(anonymous) @ fetcher.js:77
(anonymous) @ fetch.js:75
Jn @ plausible.js:1
rr @ plausible.js:1
ir @ plausible.js:1
(anonymous) @ helpers.js:93
+page.svelte:55  POST https://cloud.appwrite.io/v1/account 400 (Bad Request)
(anonymous) @ fetcher.js:77
(anonymous) @ fetch.js:75
(anonymous) @ sdk.js:1213
(anonymous) @ sdk.js:26
o @ sdk.js:22
call @ sdk.js:1209
create @ sdk.js:1354
$ @ +page.svelte:55
f @ form.svelte:35
(anonymous) @ event-modifiers.js:97
(anonymous) @ events.js:67
ar @ shared.js:44
i @ events.js:66
(anonymous) @ helpers.js:93
analytics.ts:31  POST https://plausible.io/api/event net::ERR_BLOCKED_BY_CLIENT

Error says BLOCKED_BY_CLIENT

That means your browser is blocking the requests to Appwrite

What browser are you using

Disable ad blockers/privacy shields temporarily

Especially if using:

• Brave Browser
• uBlock Origin
• DuckDuckGo Privacy
• Ghostery

Brave Shields in particular can break signup flows sometimes.

Appwrite uses plausible to track things like SEO however as it’s a tracker it’s blocked by some adblockers if on strict mode

Heyy 👋 Sorry for late response, I was away for a few days.

As for this error, I see This+email+address+must+already+be+in+its+canonical+form.. You might be using sub-address with your github account, which is not allowed. We had to block it to prevent some of abuse, sorry for the appologies.
To solve this, you would need to change your github email, or use sign-in with password

ERR_BLOCKED_BY_CLIENT should be okay here, its requests to our analytics - exactly what adblock should be doing here.

This one is interesting: POST https://cloud.appwrite.io/v1/account 400 (Bad Request)

We would need to see more details about this 400 response from network tab to better understand what was denied. I would assume issue with subaddress too, but best to see the error first.

^ All that said, taking note to reproduce those and see what UX is like. We surely have some improvement to do, if it isn't fully clear what the issue is during sign-ups.

I'll look this up when I'm at home

prob should rotate your sentry_key

Can you maybe tell me what I should show you? I am still kinda new to all of this stuff ^^

oh yea

when I try to signup trying both methods

I go to here: https://cloud.appwrite.io/console/login?error=%7B%22message%22%3A%22This+email+address+must+already+be+in+its+canonical+form.+Please+remove+aliases%2C+tags%2C+or+provider-specific+variations+and+try+again.%22%2C%22type%22%3A%22user_email_not_canonical%22%2C%22code%22%3A400%7D&redirect=%2Fconsole%2F

Already tried that

I used my main address

Interestiing. What is your email? You can share it over PM with me if you dont prefer public.

It seems system thinks your email is in format like this: mymail+something@gmail.com - with suffix

Depending on email provider, it might be disliking dot, plus, minus, different symbols..