401 - Project not accessible in this region (NYC Cloud Console)

Hi Appwrite team,

I’m experiencing a Cloud Console issue with my NYC region project.

Problem:

• Some Console pages return: “401 - Project is not accessible in this region”
• Other pages return: “404 Page not found”

Important:

• The backend itself still works correctly.
• Auth works
• Functions work
• Messaging works
• Push notification targets still register
• Database operations from the app still work

So this seems to be a Console routing/UI issue rather than a broken project.

I already tested:

• Chrome / Edge / Firefox
• Incognito mode
• Clearing cache & cookies

Is this currently a known issue for NYC Cloud projects?

<@287294735054274560> ig this issue is solved?

Try it again now

Hi <@1504049389260243014> 👋 Indeed, we had two incidents yesterdays, both in Console only:

• 2026-05-13 08:09 UTC to 09:21
• 2026-05-13 13:18 UTC to 15:56

I believe you were caught by the first incident - making Console inaccessible for non-frankfurt projects.

Both first and second were affecting ability to unpause paused projects.

During time in-between those incidents, Console was stable.

So at the end of the day this issue is solved and should work as expected right?

Yes ✅ Everything is back to normal now

Great 😃