[SOLVED] A 403 error when I try to unpause my project.

Project ID : 6797cdc1000c5078d8b9
Region : Frankfurt (fra)
Error : "Project is paused due to inactivity. Please restore it from the console to resume operations."
The error appears immediately when clicking the project
in the console not from code/SDK, directly from the cloud.appwrite.io dashboard UI.
Already tried:
Clearing browser cache & cookies
Different browser / incognito

403 error when I try to unpause my project.

A 403 error when I try to unpause my project.

you should have received an email saying your project got paused , you need to unpause it before you can access it again.

the unpause link is in the email

e.g. :

Thank you, I will do this in the future.

[SOLVED] A 403 error when I try to unpause my project.

also i saw in the #channel but there was a bug, when reaching the console 403 page, you should had a popup to resume the project from the console, but there was a bug, so the email link was the only working way

But Email Link is not working it redirect to my console only

oh didn't even realised that ... but the bug got fixed so shouldn't be an issue anymore

ya but i am still not able to see any restore project option🥲

i am getting this when i click the link from the mail to restore the project i dont see any restore option what can i do for this

maybe dumb question, but did you try to reload without the browser cache ? (Ctrl + Shift + R instead of just Ctrl + R)

in the meantime i pinged a Core member that "fixed" the bug, so he could help you better than me in case it's still happening

What's the status now?

i tried removing browser cache and even tried on a different browser its still the same

I got the same issue

We have no way to restart our paused projects; the link only redirects us to a 403 page with no action options.

cc @Matej Bačo

Looking 👀 Anyone has the URL available to share with me? here or PMs, whichever you prefer

https://cloud.appwrite.io/console/project-sgp-69c948d10006e81c8f3f?utm_source=project_paused&utm_medium=email

same Problem here my Link: https://cloud.appwrite.io/console/project-fra-689748cd001344363beb?utm_source=project_paused_reminder&utm_medium=email

same problem, plz help https://cloud.appwrite.io/console/project-nyc-69617476003af0341f57?utm_source=project_paused_reminder&utm_medium=email

thanks, all good now

Hey should be resolved now, apologies for the troubles. We're looking into what went wrong

thanks so much!

Thank you