When we attempt to apply our custom domain to our appwrite site, we consistently receive the following error.
[23:44:49] Processing SSL certificate issuance.
[23:44:50] SSL certificate is being issued. This usually takes a few minutes — no action needed on your end. We'll periodically check and update the status.
[23:45:43] Found conflicting CAA record(s). Expected certainly.com
[23:45:43] SSL certificate issuance failed.
Looking at the .txt DNS export we can see the following:
; Zone file for periodentalimplants.ca
; Generated on 2026-05-11 23:32:20
$ORIGIN periodentalimplants.ca.
$TTL 300
; SOA Record
@ 300 IN SOA ns1.appwrite.zone. team.appwrite.io. (
0 ; serial
3600 ; refresh
600 ; retry
86400 ; expire
300 ) ; minimum
; NS Records
@ 3600 IN NS ns1.appwrite.zone.
@ 3600 IN NS ns2.appwrite.zone.
; A Records
@ 3600 IN A a.a.a.a
; AAAA Records
@ 3600 IN AAAA b🅱️🅱️b:b
; CNAME Records
- 3600 IN CNAME appwrite.network.
; CAA Records
@ 3600 IN CAA 0 issue "certainly.com"
And so the CAA record above is already default by Appwrite. We did not add an additional CAA record to avoid any problems.
I can see this type of issue has occured before for other users, but cannot find the exact solution.
Thanks
