Payment Problem

I have got the Pro added the required details but still the Pro is not active

Escalating this internally

meanwhile can you share your org ID?

69f0d263001724a9936f

Can you provide me an ETA about the solution.

as soon as someone from the team is able to take a look I should have a reply

Okay

Got this mail as well

Any update?

cc: @user @role

Hi, yes this is expected, your payment is still being processed. If you check your invoice status it should show processing and i'm sure the amount has not yet been deducted from your account. And, your billing overview should show that status to you as shown in the image above. Your organization should upgrade as soon as the payment is processed.
However, we are working handle this issue so that when upgrading/creating the payment doesn't stay in processing. we should have that updated soon as well.

if you organization is not upgraded by the time your payment is succeeded please let us know.

I have a question I have tried this process like 3-4 times after this thinking there is some issue so what is going to happen in this case?

I don't want another money get deducted

I see there are 5 payments in processing state. Unfortunately I don't think we can do anything on our end at the moment. One of 2 options i can suggest

1. you can cancel through your bank 4 or 5 transactions
2. we can refund once the payment succeed

Also, sorry for this inconvenience. we are trying to resolve this as soon as possible.

can we go with the 2nd option please

Sure, will refund after the payment is processed and successful.

Okay

Thanks

Can you refund the excessive payment that being done

cc: @user

Hey, yes I've notified the team it will be done.

@user We've refunded the payments and updated your invoice in Appwrite. Keep in mind, it may take 5-10 business days for the funds to settle.

Perfect thank you

Just wanted to make sure that you have refunded the extra payments that being done by mistake right. It’s like 3-4 times extra

Yes, 4 have been refunded

Perfect thank you.

You guys are always best.