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Custom email templates not working

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Peter
31 Mar, 2026, 16:02

Hey there, I've tried to add custom email templates to my appwrite auth's emails (password reset, email verification, session emails). I added my own html/css and stuff. I also tested by making slight changes to the built in one, just to make sure my html isn't wrong.

But the custom templates don't seem to be working. I'm using a custom domain and email SMTP server too. Even after saving my custom designs, I still get the built in default email designs.

TL;DR
Developers having issues with custom email templates for appwrite auth emails. Despite saving and testing custom designs, default email templates are still being received. Custom SMTP setup is in place. Solution: Make sure to check the configuration settings for the email templates within the appwrite auth setup. Ensure that the paths to the custom templates are correctly specified and that they are properly linked in the appwrite configuration. Additionally, confirm that the SMTP server settings are correctly configured to work with custom email templates.
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