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Opening Project I get "500 Internal Error"

Mar 26, 2026, 16:56Last activity 5 months ago

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Ernests12_LVOriginal post

React Developer

Mar 26, 2026, 16:11

Opening Project I get "500 Internal Error"
added what i see on the page and in dev console

Summary

User is experiencing a "500 Internal Error" when trying to open a project. Support suggests it may be an SSL/cert issue on Appwrite Cloud's Frankfurt region. They guide the user to check certificate details and DNS settings. User figures out their router's DNS settings were incorrect, leading to the error.

Favour olivet

Mar 26, 2026, 16:41

Hey! That's a cert validation error on Appwrite's end (ERR_CERT_AUTHORITY_INVALID) causing the fetch to fail, which is likely what's triggering the 500. It could be a misconfigured SSL on their Fra (Frankfurt) cloud instance or a temporary hiccup on Appwrite's side. Happy to help you get this sorted are you on Appwrite Cloud or self-hosted?

Ernests12_LV

React Developer

Mar 26, 2026, 16:55

Appwrite Cloud

Favour olivet

Mar 26, 2026, 21:08

Got it! This is likely a transient SSL/cert issue on Appwrite Cloud's Frankfurt region sometimes their edge nodes have hiccups that resolve on their own, but if it's persisting there are a few things we can check. I'd rather walk you through it properly mind if I DM you?

Steven

Mar 26, 2026, 21:33

Would you please open https://fra.cloud.appwrite.io and check the certificate details? Please also run nslookup fra.cloud.appwrite.io and share the results

Ernests12_LV

React Developer

Mar 27, 2026, 19:38

Sure

Ernests12_LV

React Developer

Mar 27, 2026, 20:11

Figured out my routers DNS settings where messed up fixed it by factory reseting the router

Steven

Mar 27, 2026, 20:11

What were they set to?

Ernests12_LV