Internal 500 Error

Hi team

I have two projects on the free plan currently. On the cloud console i cannot access either of them, and one of my apps that is in production is not working at the moment.

I have seen some other similar errors where uses have gotten an e-mail but i haven't seem to have gotten one.

Project ids:
699f205f000288e10256
6959726d0015993974df (in production)

this is my endpoint: https://fra.cloud.appwrite.io/v1

Hey, it seems like your projects were paused previously due to inactivity. I can see they are active now.

Hi Divyansha. Thanks - it was fixed earlier, but now i get the error again unforetunatly.

Best
Amris

Would you please share some network logs?

Hmm seems to be working now again. I did catch a single "err name not resolved" from the cloud console

I did some further debugging, at it seems all my requests within the app gives error "Network request failed"

would you please share some additional logs? Ideally, browser network and console logs

Hi team. I am not an expert developer. It is a react-native app, i am just receiving an Appwrite exception on "network request failed" out of the blue from an app that has been working fine for a months time . I dont know how to produce a browser network console log from a smart phone. It is not to be a difficult customer, but i have tested out your free service for a while considering to go paid. Please help me have a look at your own logs

see https://reactnative.dev/docs/debugging

Thanks Steven. So i tried a couple of things. When running the app in expo go in a web browser, the app seems to work and network requests goes through. However, when running the app on either a simulator or a real phone in Expo Go - or production - it seems like i am only getting a "Network request failed" error from the apps error handler and no network requests in the debugger. I have attached an image.

I was considering whether some dependencies should be updated. But i am puzzled that it works in the web expo go version and not on a phone?

Switch to the network tab to get the network logs

Also, can you browse to the endpoint on the phone?